AMANDA DELORES HEADLEY
Brooklyn ,NY
Summary
Over 23 years of cashier, customer service experience in the culinary industry and also in the Food delivery work force. Greeting and assisting customers, using active listening skills to determine their needs while expressing a high level of Professionalism. Efficient and accurate cash, credit, check, voucher and automatic debit transactions. Following company's standards when issuing receipts, refunds, credits or change due to customers. Trained in food-handling practices, preparation, expiration dates and temperatures. Quickly set up, break down, clean and restock tables to assist in profitable “Table Turnover”. Adept in the expediting, packaging and delivering of orders. Utilize policy and procedure manuals to answering customer’s questions and resolve conflicts. Adhere to health regulations in order to provide a sanitary eating and work environment. Experience with supervising individuals and preparing materials for trainings. Build positive rapport and respect quickly with supervisors, co-workers and customers.
Overview
23
23
years of professional experience
Work History
Cashier
McDonald's
05.2001 - 04.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Teacher's Aide
Summer Youth
07.2002 - 09.2002
- Assisted teachers with supervision and care of group of Number children.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Supervised students on field trips for safety and proper behavior in public settings.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Backline
Burger King
09.2002 - 10.2004
- Achieved higher levels of productivity through meticulous organization and prioritization of daily tasks.
- Adapted quickly to changes in lending regulations, implementing new processes as needed to maintain compliance and ensure a seamless experience for clients.
- Boosted overall performance metrics through consistent achievement of high-quality work standards in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Kitchen Aide
Brooklyn Job Corps
09.2004 - 08.2005
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
- Played an integral role in the successful operation of the kitchen, demonstrating dedication and commitment to providing an exceptional dining experience for customers.
- Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
- Improved customer satisfaction by assisting in timely food delivery during peak hours.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Facilitated seamless meal service by promptly addressing any equipment or supply issues as they arose.
- Enhanced kitchen efficiency by organizing and maintaining food storage areas.
- Participated in staff meetings, contributing valuable insights based on personal experiences within the kitchen environment.
- Reduced waste by accurately portioning ingredients according to recipe requirements.
- Demonstrated versatility within the kitchen, easily adapting to various roles depending on staff needs each shift.
Cashier
Popeye's
03.2006 - 06.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Lennox Cuisine
03.2010 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register to record transactions accurately and efficiently.
Food Delivery Driver
Postmates
10.2019 - 10.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Delivery Driver
Uber Eats
10.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Food Delivery Driver
DoorDash
09.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Communicated proactively with management about potential issues or delays in delivery times.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
House Cleaner
Home A Glow
09.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
Education
Brooklyn Job Corps
Brooklyn, NYShelton High School
Shelton, CTHospitality Management - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ01.2015
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Excellent Communication
- Safe Driving
- Dedicated Team Player
- Relationship Building
- Food handling
- Safe Food Handling
- Flexible Schedule
- Customer Communication
- Late Shift Availability
- GPS Navigation
- Route Planning
- Decision-Making
- Safety awareness
- GPS mapping
- Smartphone operation
- Payment handling
- Delivery confirmations
- Payment Collection
- Phone orders
- Professional Appearance
- Delivery Coordination
- Order Verification
- Schedule Management
- Route Management
- Local routes understanding
- Business Management
- Strategic Planning
Phone
860-385-1478, 914-648-5981
Timeline
Food Delivery Driver
DoorDash
09.2022 - Current
House Cleaner
Home A Glow
09.2021 - Current
Food Delivery Driver
Postmates
10.2019 - 10.2021
Delivery Driver
Uber Eats
10.2019 - Current
Cashier
Lennox Cuisine
03.2010 - 02.2012
Cashier
Popeye's
03.2006 - 06.2008
Kitchen Aide
Brooklyn Job Corps
09.2004 - 08.2005
Backline
Burger King
09.2002 - 10.2004
Teacher's Aide
Summer Youth
07.2002 - 09.2002
Cashier
McDonald's
05.2001 - 04.2003
Brooklyn Job Corps
Shelton High School
Hospitality Management - Culinary Arts
Le Cordon Bleu College of Culinary Arts - Scottsdale