Summary
Overview
Work History
Education
Skills
Languages
Timeline
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AMANDA DENNIS

Philadelphia,PA

Summary

Organized Coordinator with unsurpassed administrative and project management abilities. Delivers measurable results against timelines, quality standards and performance targets. Great at working with minimal oversight using excellent multitasking and time management abilities combined with sound judgment.

Overview

21
21
years of professional experience

Work History

OB/Managed Care Coordinator

University of Pennsylvania Health System
Philadelphia, PA
03.2019 - Current
  • Coordinate the new patient intake process for obstetric patients
  • Meet with all Prenatal Patients at their initial intake visit and discuss all lab testing as well as Maternal Fetal Medicine testing and ultrasounds
  • Ensures Initial Prenatal Bloodwork is completed
  • Tracks all Integrated Screening bloodwork
  • Assist providers during routine obstetrical office visits as needed
  • Helps coordinate education on nutrition, HIV testing, breast feeding, etc
  • Coordinates care for Gestational Diabetics and work with the pharmacy team to ensure that patients are provided glucometer and testing supplies
  • Coordinates care and monitor charts timely injections for patients with history of preterm delivery
  • Acts as liaison between patient and provider to prenatal questions
  • Schedules all induction, C-sections
  • Responsible for monthly EDD OB report, tracking anticipated and actual deliveries
  • Assist with other duties as determine by supervisor.
  • Processed prior authorizations from insurance companies for medical services.
  • Coordinated with insurance companies to ensure accurate patient coverage information is on file.
  • Explained policies, procedures and services to patients.

Lead Medical Assistant

University of Pennsylvania Health System
Philadelphia, PA
09.2015 - 03.2019
  • Supervised, trained and coached team of medical assistants
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review
  • Set up, cleaned and stocked examination rooms with medical supplies
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Scheduled appointments for patients via phone and in person
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
  • Educated patients about medications, procedures and physician's instructions
  • Organized charts, documents and supplies to maintain team productivity
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Medical Call Center Representative

University of Penn Health System
Philadelphia, PA
07.2013 - 09.2015
  • Updated patient information within computer database to keep appointment schedules and case profiles current
  • Prioritized follow-up communications to satisfy patient engagement and service goals
  • Applied user-friendly filtering solutions for faster, more accurate information discovery and access within client database
  • Listened actively to complaints, feedback and feature requests for future improvement
  • Checked messages and relayed responses to relevant personnel
  • Expedited calls requiring urgent attention for immediate resolution
  • Booked appointments using computer systems for clients and made outbound calls to collect payments
  • Obtained necessary personal information and verified eligibility in real time.

Shift Manager

Starbucks
Philadelphia, PA
04.2003 - 07.2012
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.

Education

Certificate - Medical Assisting -

Kaplan Career
11.2012

High School Diploma -

William Penn High School
06.1997

Skills

  • Radiology Scheduling
  • Surgical Scheduling
  • Team Leadership
  • Office Management
  • Handling Customer Complaints
  • Team Building
  • Staff Scheduling
  • Multitasking and Organization
  • Handling Complaints
  • Appointment Scheduling
  • Microsoft Office
  • Strong Organization
  • Healthcare Knowledge
  • Decision-Making
  • Employee Work Scheduling
  • Epic Systems
  • Continuous Improvement
  • Organizational Skills
  • Teamwork and Collaboration
  • Patient Education

Languages

English

Timeline

OB/Managed Care Coordinator

University of Pennsylvania Health System
03.2019 - Current

Lead Medical Assistant

University of Pennsylvania Health System
09.2015 - 03.2019

Medical Call Center Representative

University of Penn Health System
07.2013 - 09.2015

Shift Manager

Starbucks
04.2003 - 07.2012

Certificate - Medical Assisting -

Kaplan Career

High School Diploma -

William Penn High School

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AMANDA DENNIS