Amanda Dennis
Pleasureville,KY
Summary
Adept at enhancing family well-being, I leveraged my problem-solving abilities and excellent communication skills at the Cabinet For Health And Family Services - in Kentucky. Demonstrated leadership in cross-training new employees, I excel in multitasking and maintaining professional boundaries, significantly improving service delivery to families in Kentucky.
Family support specialist with experience in providing empathetic and effective assistance to families. Strong focus on fostering team collaboration and achieving meaningful results. Skilled in case management, conflict resolution, and counseling. Reliable and adaptable, known for addressing changing needs efficiently.
Overview
12
12
years of professional experience
Work History
Family Support Specialist III
Cabinet For Health And Family Services - Kentucky
04.2016 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Assist families in navigating complex social service systems to access needed supports and benefits.
- Maintained detailed case notes documenting client interactions, and any barriers encountered during service delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Ensured compliance with all relevant policies, procedures, and regulations governing family support services by maintaining accurate documentation and staying informed of any changes in legislation and policies.
- Documented data and completed accurate updates to case records.
- Evaluate cases for case and non-case decision personnel.
- Cross-train new and existing employees to maximize team agility and performance.
- Sent task logs and assigned appointments on a daily basis.
- Provide leadership and support in supervisor's absence.
- Handle multiple tasks simultaneously.
Correctional Officer
Kentucky Department of Corrections
04.2013 - 04.2016
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Executed scheduled and unscheduled head count operations.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Completed intake paperwork, fingerprints, and searches.
- Managed intake and discharge processes for inmates.
- Interviewed inmates to obtain information and assess needs.
Education
Bachelor of Arts - Psychology
Midway College
Midway, KY05-2017
High School Diploma -
Trimble County High School
Bedford, KY05-2000
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Motivational interviewing
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Professional boundaries
Timeline
Family Support Specialist III
Cabinet For Health And Family Services - Kentucky
04.2016 - Current
Correctional Officer
Kentucky Department of Corrections
04.2013 - 04.2016
Bachelor of Arts - Psychology
Midway College
High School Diploma -
Trimble County High School
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