Amanda Denton
Waterloo,IA
Summary
Dynamic leader with a proven track record at Sun Tan City, enhancing salon operations and client satisfaction through strategic planning and a commitment to quality service. Skilled in salon safety and customer needs assessment, I excel in fostering relationships and driving business growth. Expert in staff development and promotional event coordination, achieving notable improvements in employee performance and customer engagement.
Multi-tasking Salon Director offering excellent employee coaching and mentoring capabilities. Energetic individual handles customer issues with poise and composure. Excellent record of budget management, revenue improvement and stylist retention.
Salon management professional with history of driving operational excellence and client satisfaction. Proven success in leading teams to achieve goals and adapt to changing needs. Known for strong leadership skills and attention to detail, ensuring top-notch service delivery.
Energetic and organized professional with passion for leadership and client satisfaction. Possesses deep understanding of salon operations and exceptional skills in team management and customer service. Committed to driving growth and enhancing client experience.
Developed key leadership and operational skills in fast-paced salon environment. Focused on team collaboration, client relations, and operational efficiency. Seeking to transition into new field, leveraging these transferable skills to contribute effectively and drive results.
Overview
9
9
years of professional experience
Work History
Salon Director
Sun Tan City
10.2019 - 12.2024
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Developed customized treatment plans for clients based on individual preferences and needs assessment.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
- I was in charge of all paperwork and payroll
- Analyzed sales data to identify trends in customer preferences that informed new product offerings or promotions.
- Maintained a clean and inviting salon atmosphere, ensuring client comfort during appointments.
- Implemented comprehensive staff training programs, resulting in improved performance and skill development.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Collaborated with fellow directors to exchange best practices and improve overall business performance across locations.
Assistant Cabinet and Appliances Manager
Menards
07.2015 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Popeyes
08.2015 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
No Degree - Accounting Diploma
Hawkeye Community College
Waterloo, IA08-2003
Skills
- Salon safety and security
- Customer satisfaction
- Opening and closing duties
- Customer interaction
- Relationship building
- Creative vision
- Collaborative mindset
- Employee training
- Task delegation
- Staff motivation
- Industry trends awareness
- Scheduling coordination
- Staff development
- Trained in [software]
- Employee coaching
- Proficient in [software]
- Promotions planning
- Staff hiring and mentoring
- Customer service
- Salon operations
- Salon maintenance
- Problem-solving skills
- Decision-making skills
- Cleanliness and sanitation
- Safety awareness
- Commitment to quality and service
- Advanced interpersonal skills
- Health and safety regulations
- Client relations
- Recruitment and hiring
- Strategic planning
- Customer needs assessment
- Project management
- Promotional event coordination
Timeline
Salon Director
Sun Tan City
10.2019 - 12.2024
General Manager
Popeyes
08.2015 - 06.2019
Assistant Cabinet and Appliances Manager
Menards
07.2015 - 07.2019
No Degree - Accounting Diploma
Hawkeye Community College
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