Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Deschaines

Borger,TEXAS

Summary

Accomplished Member Service Specialist with a proven track record at Education Credit Union, enhancing customer engagement through exceptional communication and empathy. Expert in loan processing and financial transactions, I significantly improved member satisfaction. Skilled in customer service and managing cash transactions, my leadership at Hastings Entertainment Inc drove team efficiency and operational success.

Overview

19
19
years of professional experience

Work History

Member Service Specialist

Education Credit Union
12.2018 - Current

Facilitated efficient handling of loan applications.

Opening new accounts.

Compiling necessary documents for loan agreements.

Preparing title work for processing.

Provided assistance for teller duties.

Communication with members via telephone and email.

Addressed and solved problems for members effectively.

Answering phone calls and emails.

Ensured accurate balancing of cash drawer and vault.

Assistant Manager

Midwest Finance
02.2015 - 02.2016

Supported Branch Manager in daily business activities.

Supported clients in navigating loan requirements.

Executed loan approvals by critically analyzing financial data and risk factors.

Compiled loan documentation.

Processed loan payments efficiently.

Reached out to customers with overdue accounts.

Balancing the cash drawer.

Conducted outreach to potential customers.

Answering phone calls and emails.

Secretary

Super Rentals
12.2008 - 11.2009

Provided support to customers.

Handled incoming communications via phone and email promptly.

Contacted delinquent customers on a daily basis.

Collaborated with management to coordinate shift planning.

Arranged delivery timelines.

Conducted weekly inventory assessments for store.

Supported owner by organizing purchase of new stock.

Processed payment transactions with precision.

Ensured accurate handling of daily financial transactions via deposits.

Handled and balanced cash drawer daily.

Team Leader

Hastings Entertainment Inc
02.2006 - 04.2008

Directed teams of 3-5 employees to achieve operational goals.

Established clear weekly and daily task schedules for employees.

Provided support to customers in resolving inquiries and issues.

Handled incoming calls efficiently.

Managed cash transactions.

Education

High School Diploma -

Home School
Borger, TX
05.2007

Skills

  • Customer service standards
  • Strong empathy
  • Customer engagement
  • Exceptional communication

Timeline

Member Service Specialist

Education Credit Union
12.2018 - Current

Assistant Manager

Midwest Finance
02.2015 - 02.2016

Secretary

Super Rentals
12.2008 - 11.2009

Team Leader

Hastings Entertainment Inc
02.2006 - 04.2008

High School Diploma -

Home School
Amanda Deschaines