Amanda De Stefano
Hardyston,NJ
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
DSP Area Supervisor
Catholic Charities
08.2022 - Current
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Front End Supervisor
Lowes Home Improvment
04.2022 - 01.2023
- Monitored cash drawers in 23 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Managed customer service duties by greeting over customers daily and informing customers about products.
- Trained team members in successful strategies to meet operational and sales targets
- Maintained transaction security by verifying payment cards against identification
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Paint Department Supervisor
Lowes Home Improvment
06.2021 - 04.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Recruited, hired and trained over new team members in month
- Recruited, managed and motivated 30-member retail team to give every guest positive and memorable experiences
Head Cashier
Lowes Home Improvment
07.2020 - 06.2021
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed checks, cash and credit purchases or refunds.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Increased customer loyalty and retention.
- Directed team of 30 cashiers to maximize performance and deliver exceptional service to every customer.
Manager
Flowers In The Attic Gift Shop
11.2014 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Wallkill Valley Regional High School
Hardyston Township, NJ06.2002
No Degree - Psychology
Sussex County Community College
Newton, NJSkills
- Remediation Services
- Refunds Exchanges and Adjustments
- Opening and Closing Procedures
- Cash Handling
- Effective Planning
- Prioritization and scheduling
- Problem-Solving Skills
- Cash Register Operation
- Administrative Skills
- Team Supervision
- Listening Skills
- Workflow Management
- Staff Supervision
- Motivational Leadership
- Front-End Support
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- CPR certification
- Active listening
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Certified in CPR/AED
- Physical strength
- Supportive personality
- Relationship building
- Client satisfaction
Timeline
DSP Area Supervisor
Catholic Charities
08.2022 - Current
Front End Supervisor
Lowes Home Improvment
04.2022 - 01.2023
Paint Department Supervisor
Lowes Home Improvment
06.2021 - 04.2022
Head Cashier
Lowes Home Improvment
07.2020 - 06.2021
Manager
Flowers In The Attic Gift Shop
11.2014 - 07.2020
High School Diploma -
Wallkill Valley Regional High School
No Degree - Psychology
Sussex County Community College
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