Amanda Detwiler
Lacey,WA
Summary
Service-oriented Site Director driven to promote growth in Childcare by providing exceptional leadership and decision-making. Forward-thinking leader with excellent communication and planning abilities. Ready to apply my experience in Childcare Site Director to challenging new role with long-term potential.
Overview
13
13
years of professional experience
Work History
Order Filler
Walmart DC
07.2022 - Current
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Kept work areas neat, clean and free from debris.
Case Manager / Security
Jenkins Correctional Center
07.2021 - 04.2022
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Sergeant / Case worker
Livesay Correctional Center
08.2016 - 06.2021
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised 15 employees and performance of tasks and managed 1,500 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
MET TEAM, Cashier Supervisor, Sale Agent in Tool Rental & Service Desk
Home Depot
09.2011 - 08.2016
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Conducted regular performance reviews with team members to identify areas for development.
Medical Billing and Coding & Front Desk
World of Pediatrics
04.2013 - 07.2014
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
Education
Bachelors in administrative business -
Walden University
Minneapolis, MN02.2021
Bachelor of Science Degree of Technical Management - Health Services Management
DeVry University
Orlando, FL09.2014
Associate of Science - Medical Billing And Coding
Southern Technical College
Orlando, FL03.2014
Skills
- Warehouse Safety
- Heavy Lifting
- HIPAA Compliance
- Insurance Verification
- ICD-10 Proficiency
- Patient Billing
- De-Escalation Techniques
- Emergency Response
- Inmate Transportation
- Rule Enforcement
- Conflict Management
- Inmate Supervision
- Crisis Management
Awards
- Willis H. Sargent Training Academy- Received 1st place for physical fitness test
- Home Depot- Received 20 Homer awards for accepting other people hours when needed, always came in on request and always willing to stay longer, stepping up and going above and beyond my job requirements.
- Southern Technical College- Received ALPHA BETA KAPPA National Honor Society Award, Perfect Attendance Award, and President’s List Candidate.
Timeline
Order Filler
Walmart DC
07.2022 - Current
Case Manager / Security
Jenkins Correctional Center
07.2021 - 04.2022
Sergeant / Case worker
Livesay Correctional Center
08.2016 - 06.2021
Medical Billing and Coding & Front Desk
World of Pediatrics
04.2013 - 07.2014
MET TEAM, Cashier Supervisor, Sale Agent in Tool Rental & Service Desk
Home Depot
09.2011 - 08.2016
Bachelors in administrative business -
Walden University
Bachelor of Science Degree of Technical Management - Health Services Management
DeVry University
Associate of Science - Medical Billing And Coding
Southern Technical College