Amanda Devenport
Weatherford,TX
Summary
Results-oriented healthcare revenue cycle professional with experience interpreting and administering insurance and facility contracts to support accurate billing and rate adjustments. Strong communicator with a solid understanding of third-party billing, Medicare/Medicaid regulations, and medical insurance terminology. Proficient in Microsoft Office and committed to HIPAA compliance while facilitating collaboration with internal teams and external vendors.
Overview
15
15
years of professional experience
Work History
Contracts Representative
Global Medical Response
01.2023 - Current
- Interpreted and administered payer and facility contracts to ensure accurate billing, rate application, and regulatory compliance
- Acted as a liaison between operations, billing vendors, and internal revenue cycle teams to coordinate contract setup and implementation
- Reviewed contract terms including reimbursement rates, billing parameters, and filing requirements to support proper invoicing
- Processed and maintained contract rate changes, amendments, and updates within billing systems
- Prepared, reviewed, and validated invoices to ensure accuracy and adherence to contractual agreements
- Conducted quality assurance reviews to identify billing discrepancies and resolve contract-related issues
- Collaborated with external facilities and payors to clarify contract terms and resolve payment or billing inquiries
- Maintained detailed contract documentation, billing records, and audit trails in accordance with HIPAA and company policies
- Supported special accounts receivable projects and assisted with contract-related research and reporting
- Utilized internal systems and Microsoft Excel to track contract data, analyze rates, and monitor compliance
Senior Correspondence Representative
Premera Blue Cross
12.2016 - 03.2020
- Manage and resolve complex, escalated member correspondence requiring advanced research and interpretation of healthcare and insurance regulations.
- Draft clear, accurate, and compliant written communications to members while ensuring adherence to federal, state, and company policies.
- Serve as a mentor and subject matter expert, providing guidance and training to junior correspondence representatives on best practices and complex cases.
- Collaborate cross-functionally with operations, compliance, and customer service teams to resolve member issues and enhance the overall customer experience.
- Conduct quality reviews of written correspondence to ensure accuracy, tone, and regulatory compliance.
- Identify and analyze trends in member inquiries, recommending process improvements and updates to correspondence templates and documentation.
- Utilize Microsoft Office Suite and internal CRM systems to manage workflows, track responses, and maintain documentation efficiently.
AR/Billing Specialist/Claims Management
PAML Laboratories
10.2014 - 11.2016
- Process insurance claim forms for accuracy and timeliness
- Monitor, trend, bill and appeal account receivable claims
- Daily workflow of denials, HCFA/UB download, chart notes/faxes and appeals
- Resolve insurance billing issues to reduce outstanding account receivables
- Increasing revenue and reducing potential bad debt, 31-89 aging reports
- Develop process improvements and training methods
Collections/ Customer Service Specialist
PAML Laboratories
06.2011 - 10.2014
- Answer 70-80 calls per day and assist patients with insurance concerns
- Handle payments from patients. Apply them to third party agencies
- Run month end reports
- Train and advise co-workers on collection procedure
- Work to minimize accounts aging to collections
Education
Associate of Arts Degree -
Weatherford College
Weatherford, TX05-2024
Certificate - Medical Billing and Coding
Carrington College
Spokane, WA06-2011
Skills
- Contract Interpretation
- Third-Party Billing
- Revenue Cycle Management
- Vendor Coordination
- Medicare & Medicaid Knowledge
- HIPAA Compliance
- Data Validation
- Communication & Collaboration
Timeline
Contracts Representative
Global Medical Response
01.2023 - Current
Senior Correspondence Representative
Premera Blue Cross
12.2016 - 03.2020
AR/Billing Specialist/Claims Management
PAML Laboratories
10.2014 - 11.2016
Collections/ Customer Service Specialist
PAML Laboratories
06.2011 - 10.2014
Associate of Arts Degree -
Weatherford College
Certificate - Medical Billing and Coding
Carrington College