Amanda Diaz

Kane's Furniture

05.2012 - Current

Trained and mentored new employees.
Completed store opening and closing procedures.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Counted out cash drawers and balanced totals.
Processed cash, credit, debit, and check payments.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Educated staff on strategies for handling difficult customers and challenging situations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Improved customer service by projecting friendly and knowledgeable attitude.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Trained and supervised new employees to apply best practices in customer service and store operations.
Implemented loss prevention strategies to minimize store shrinkage.
Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Submitted reports to senior management to aid in business decision-making and planning.
Researched issues to obtain appropriate answers to customer inquiries.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Prepared and submitted reports to keep management informed of sales activities and progress.