Amanda Diaz
Greendale,WI
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
9
9
years of professional experience
Work History
Receptionist
Village of Manor Park
West Allis, WI
02.2022 - 03.2024
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Prepared welcome packages for new hires.
Certified Nursing Assistant
Village of Manor Park
West Allis, WI
06.2019 - 03.2024
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Administered medications as directed by registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Participated in educational programs related to nursing assistant skills development.
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents in preparing for activities and social programs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Certified Nursing Assistant
Maple Ridge Care Center
Milwaukee, WI
08.2015 - 06.2019
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Responded quickly to emergency situations involving sudden illness or injury.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided emotional support to family members regarding end-of-life decisions.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Used mobility devices to transport patients.
Education
Some College (No Degree) - Business And Managenent
Milwaukee Area Technical College
Milwaukee, WISkills
- Scheduling
- Bookkeeping
- Correspondence distribution
- Clerical support
- Documentation and reporting
- Positive and professional
- Telephone skills
- Security
- Verbal and written communication
- Office management
- Administrative support
- Organization skills
- Scheduling appointments
- Database administration
- Customer and client relations
- Appointment scheduling
- Multi-line telephone skills
- Reception desk management
- Document control
- Mail handling
- Document management
- Greeting and seating clients
- Time management
- Expense reporting
- Call redirection
- Office supply inventory control
- Mail distribution
- Multitasking and prioritization
Timeline
Receptionist
Village of Manor Park
02.2022 - 03.2024
Certified Nursing Assistant
Village of Manor Park
06.2019 - 03.2024
Certified Nursing Assistant
Maple Ridge Care Center
08.2015 - 06.2019
Some College (No Degree) - Business And Managenent
Milwaukee Area Technical College
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