Amanda Diaz
Fullerton,USA
Summary
Dynamic and results-oriented professional with a proven track record in merchandising and fostering customer loyalty through tailored service. Expertise in understanding customer needs and adapting sales strategies to enhance engagement and satisfaction. Recognized for a friendly demeanor and a strong grasp of customer service practices, conflict resolution, and order processing. Committed to contributing skills and dedication to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Main Cashier
Michael's
Fullerton, CA
11.2023 - 05.2025
- Handling Money
- Assisting customers with product questions
- Restocked shelves as needed to maintain inventory levels of merchandise.
- Received payments by cash or credit cards from customers for goods purchased.
- Assisted management staff with special projects as requested.
- Assisted customers with locating items throughout the store.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Enforced store safety and cleanliness standards, reducing hazards.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
- Resolved customer complaints professionally in accordance with company policy.
Cashier
GameStop
Buena Park, California
09.2023 - 07.2024
- Encouraged membership sign-ups.
- Upheld store's cleanliness standards.
- Enhanced customer experience through effective communication.
Retail Sales Associate
Ross Dress for Less
Fullerton
07.2022 - 01.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Helped customers by answering questions and locating merchandise
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Initiated friendly conversation with customers to determine level of assistance required
- Used product knowledge to suggest items to match client needs
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education
High School Diploma - Art
Fullerton College
Fullerton, CA04.2016
Associate - Art
Fullerton College
Fullerton, CASkills
- Customer assistance
- Organization
- Retail sales
- Patience and Empathy
- Product Knowledge
- Multitasking Capabilities
- Teamwork
- Fluent in Spanish (Conversationally)
- Team Collaboration
- Interpersonal Skills
Timeline
Main Cashier
Michael's
11.2023 - 05.2025
Cashier
GameStop
09.2023 - 07.2024
Retail Sales Associate
Ross Dress for Less
07.2022 - 01.2023
High School Diploma - Art
Fullerton College
Associate - Art
Fullerton College