Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Dickman

Odessa,TX

Summary

Motivated professional with a strong work ethic and proven adaptability in fast-paced environments. Experienced in warehouse operations, including freight transportation, order verification, and safety protocol implementation. Demonstrates exceptional time management and organizational skills, consistently achieving high-quality results under pressure. Service-oriented delivery expert with a clean driving record and a focus on maximizing customer satisfaction through efficient route planning.

Overview

12
12
years of professional experience

Work History

Driver, Warehouse Orders

Total Service Supply
Odessa, Texas
01.2025 - Current
  • Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
  • Adhered to all applicable traffic laws while operating commercial vehicles.
  • Communicated customer orders accurately to warehouse staff for order fulfillment.
  • Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
  • Delivered goods to specified destinations in a timely manner.
  • Processed daily inventory receipts and quantities of supplies.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Reviewed work orders to perform freight movement and deliveries.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Notified customers of delays to decrease calls to support.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized GPS and maps for efficient route planning.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Warehouse Worker

Total Service Supply
Odessa, Texas
05.2021 - Current
  • Assembled orders according to customer requests.
  • Collaborated closely with other departments on special projects as needed.
  • Transported goods to designated areas within the warehouse facility.
  • Maintained accurate inventory records using computerized tracking systems.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Investigated any reported problems regarding shipping errors or damages.
  • Verified accuracy of incoming shipments against purchase orders.
  • Followed established guidelines for picking orders accurately.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Organized warehouse space for efficient storage of products.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Received and tracked incoming inventory shipments.
  • Inspected incoming shipments for damage or discrepancies.
  • Maintained stock levels in accordance with company policies.
  • Identified discrepancies between physical count and computer data.
  • Performed cycle counts to maintain accurate inventory records.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Used pallet jacks to move items to and from warehouse locations.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Assisted in packaging and labeling of products for shipment.
  • Packed boxes and stock using organizational guidelines.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Inside Sales Representative

Bridgestone Hosepower
Odessa, Texas
08.2018 - 05.2021
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Cross-sold additional products or services based on customer needs.
  • Followed up on pending orders and inquiries in a timely manner.
  • Developed and implemented strategies to increase sales volume.
  • Generated leads through cold calling potential clients.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Provided customers with product information, pricing and availability.
  • Maintained detailed account records and contact logs to facilitate sales process.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Maintained and updated customer database with contact details and sales interaction history.
  • Negotiated prices and terms of sales and service agreements with clients.
  • Upsold and cross-sold products to existing customers to maximize revenue.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Greeted and assisted customers to foster positive experiences.
  • Operated register, handled cash and processed credit card transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.

Administrative Assistant

Bridgestone Hosepower
Odessa, Texas
11.2016 - 08.2018
  • Greeted visitors and provided general information about the company.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Facilitated communication between different departments within the organization.
  • Compiled data from various sources into organized reports for review by management team.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Answered questions from customers regarding products and services offered by the company.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Assistant Manager, Customer Service

Cal's Convenience
Odessa, Texas
06.2013 - 11.2016
  • Maintained a safe working environment by enforcing safety regulations.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Trained new employees on store policies, procedures and customer service standards.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Provided training to new employees on company policies and procedures.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

High School Diploma -

Odessa High School
Odessa, TX
05-2011

Skills

  • Route planning and management
  • Inventory control
  • Customer service and relations
  • Order fulfillment and processing
  • Safety compliance and accident prevention
  • Time management
  • Effective communication skills
  • Problem solving and conflict resolution
  • Data entry and confidentiality
  • Team collaboration and building
  • Freight handling and load securing
  • Quality control and assurance
  • Attention to detail
  • Clean driving record
  • Processes and procedures adherence
  • DOT compliance
  • Load monitoring and delivery pickup
  • Punctuality and reliability
  • Navigational systems expertise (GPS)
  • Adaptable driving techniques
  • Commercial driving skills
  • Shipping, packaging, and heavy lifting

Timeline

Driver, Warehouse Orders

Total Service Supply
01.2025 - Current

Warehouse Worker

Total Service Supply
05.2021 - Current

Inside Sales Representative

Bridgestone Hosepower
08.2018 - 05.2021

Administrative Assistant

Bridgestone Hosepower
11.2016 - 08.2018

Assistant Manager, Customer Service

Cal's Convenience
06.2013 - 11.2016

High School Diploma -

Odessa High School

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