Amanda Diggs
Amazonia,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Entrepreneur/ Stay at Home Mom
Shooting Star Farm (816-344-0141)
01.2022 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Professional Painter
Perfection Painting (660-541-3445)
05.2014 - 08.2018
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Calculated amount of paint and other materials needed for each job accurately.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Interacted with clients to report progress and verify timetable for completed work.
- Taped off areas to prevent overspray and other accidents.
Food Server/ Cashier
Lunchtime Solutions, Inc.
12.2014 - 06.2018
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep the kitchen working efficiently and teams ready to meet customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering lunch room and responded promptly to customer needs.
- Answered questions about company policies and addressed customer concerns.
- Assisted customers with refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
Bartender Trainer/ Banquet
Elks Lodge (660-582-3241)
03.2013 - 07.2015
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Applied knowledge to create innovative cocktails, enhance flavor profiles of drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server/Bartender
Maru Sushi and Grill (417-485-6278)
01.2012 - 01.2013
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed the restaurant floor alone and took phone calls in the afternoons.
Server/Bartender/Banquet Server
Hickory Hills Country Club (417-866-4384)
05.2010 - 12.2011
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated healthy friendships with country club members.
- Managed decision making in Banquet set including: wedding receptions, birthday parties, holiday parties, golf tournaments, Congressional parties (all levels of government), law firm parties, Snowflake (debutante parties). Managed and prepared children activities; including haunted houses, kids cooking classes, and art classes.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Associate of Arts - General Studies/ Graphic Design
Highland Community College
Highland, KS, 606 West Main06.2018
Skills
- Revenue Generation
- Entrepreneurial personality
- Brand building
- Team Development
- Customer Relations
- Inventory Management
- Quality Assurance
- Multitasking Abilities
- Relationship Building
- Written Communication
Timeline
Entrepreneur/ Stay at Home Mom
Shooting Star Farm (816-344-0141)
01.2022 - Current
Food Server/ Cashier
Lunchtime Solutions, Inc.
12.2014 - 06.2018
Professional Painter
Perfection Painting (660-541-3445)
05.2014 - 08.2018
Bartender Trainer/ Banquet
Elks Lodge (660-582-3241)
03.2013 - 07.2015
Server/Bartender
Maru Sushi and Grill (417-485-6278)
01.2012 - 01.2013
Server/Bartender/Banquet Server
Hickory Hills Country Club (417-866-4384)
05.2010 - 12.2011
Associate of Arts - General Studies/ Graphic Design
Highland Community College
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