Amanda Dingley

• Cross trained in products such as Medicare Supplemental Insurance and Cigna Health and Life Supplemental Insurance policies.
• Facilitator for new hire classes within CSB covering Medicare Supplement Insurance and Supplement Health and Life Policies.
• Provide excellent customer resolutions to various degrees of issues including de-escalation of calls and research.
• Demonstrates ability to problem solve through excellent communication skills.
• Possess strong technological skills, troubleshoot computer issues and maintain equipment.
• Advocate between customers and providers and act as a liaison between both to expedite claims processing and understanding eligibility and benefits
• Assisted inbound and outbound calls to assist customer needs while providing superior customer service.

• Resolved issues between the team and outside parties such as physician office and facilities to complete daily issues.

• Work various issues including but not limited too denied Explanation of Benefits Issues to assure all

claims are processed correctly.

• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care,

locations, diagnoses, patient identification and provider signature.

• Completed appeals and filed and submitted claims.

• Reviewed patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.

• Navigate using multiple EHR/EMR system such as ECW, Practice Fusion, Epic, and Carelink.

• Professionally trained new employees on the structure of the company and how to effectively do daily tasks.

• Accounted for the cash flow in the register throughout the day as customers made purchases on products throughout the store

• Increased sales by advertising product outside of the store and on social media

• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items

•Increased sales by advertising product outside of the store and on social media

• Completed floor replenishment to guarantee size availability and promote customer satisfaction

• Kept current on market and product trends to effectively answer customer questions

• Recommended merchandise to customers based on needs and preferences

• Received and processed cash and credit payments for in-store purchases

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items