Amanda Dittman
Norfolk,NE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Sr Operations Admin
FedEx Ground
08.2017 - Current
- Repacks and processing damaged packages
- Address research and corrections
- Assist with trailer unloading and loading trucks
- Move trailers on and off of doors with shag truck
- Fostered a collaborative work atmosphere by promoting open communication channels among team members across various functions in the organization.
- Created and processed purchase orders for office inventory and supplies.
- Streamlined operational processes by identifying inefficiencies and implementing process improvements.
- Improved communication between departments by establishing clear lines of responsibility and accountability in operational tasks.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
- Planned and organized employee appreciation and holiday events to encourage and promote employee morale.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hostess
Divots
08.2017 - 04.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Package Handler
FedEx Ground
10.2017 - 08.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Assistant Manager
Big Apple Bagels
07.2015 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Inside Sales Representative
Sally Beauty Supply
12.2014 - 07.2015
- Greeted customers and determined wants or needs
- Recommended merchandise and closed sales
- Added purchase totals and accepted payments
- Promoted sales specials and deals
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
Barista
Big Apple Bagels
10.2013 - 08.2014
- Prepared and served specialty coffees, baked goods, and sandwiches
- Worked with coworkers to meet customer expectations quickly
- Operated kitchen equipment and tools safely
- Greeted customers, answered questions, and provided assistance
Housekeeper
YMCA
10.2010 - 11.2011
- Kept building in clean and orderly condition
- Performed heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish
- Sanitized equipment, desks, and furniture using cleaning chemicals, tools, and equipment
Head Housekeeper
Rodeway Inn and Suites
07.2008 - 10.2010
- Supervised and coordinated work activities for cleaning personnel in hotels
- Ensured guest rooms were cleaned in a timely manner
- Oversaw inventory and supplies; kept records of chemicals and linens and replenished when necessary
- Inspected guest rooms before making them available for vacancy
Assistant Manager
Mc Donald's
12.2005 - 01.2008
- Directly supervise and coordinate activities of workers engaged in preparing and serving food
- Order weekly stock truck and count inventory
- Assist in shift duties such as waiting on customers, prepare food, clean equipment and lobby area
- Open and closing duties
- Daily deposit and change order
Education
Vocational School Certificate - Real Estate
Northeast Community College
Norfolk, NESkills
- I have experience in many different areas including customer service, food service, sales, janitorial, and clerical I am very 'hands on' and have experience using a variety of tools I catch on quickly and am always interested in learning new skills
- Operational Excellence
- Continuous Improvement
- Quality Assurance
- Customer Service
- Operational Efficiency
- Inventory Tracking and Management
- Adaptability and Flexibility
- Multitasking Abilities
References
References Available on Request
Timeline
Package Handler
FedEx Ground
10.2017 - 08.2018
Sr Operations Admin
FedEx Ground
08.2017 - Current
Hostess
Divots
08.2017 - 04.2019
Assistant Manager
Big Apple Bagels
07.2015 - 04.2017
Inside Sales Representative
Sally Beauty Supply
12.2014 - 07.2015
Barista
Big Apple Bagels
10.2013 - 08.2014
Housekeeper
YMCA
10.2010 - 11.2011
Head Housekeeper
Rodeway Inn and Suites
07.2008 - 10.2010
Assistant Manager
Mc Donald's
12.2005 - 01.2008
Vocational School Certificate - Real Estate
Northeast Community College