Amanda Dixon
Topeka,KS
Overview
7
7
years of professional experience
Work History
Communications Specialist
Shawnee County Sheriff's Office
03.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Read system maps and caller information, and documented details in system.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Followed established protocols for professional handling of emergency situations.
Patient Care Technician
Stormont Vail Hospital
09.2021 - 02.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Reduced stress for patients and families through effective communication and empathetic support.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Home Health Aide
Crossroads Hospice And Palliative Care
02.2021 - 09.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Developed and implemented care plans for clients.
- Trained new staff members on best practices for home health care.
Kitchen Staff
Caseys's General Stores
11.2020 - 02.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Patient Care Certified Nursing Assistant
Select Speciality Hospital
05.2020 - 11.2020
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Communicated effectively with diverse populations, demonstrating cultural sensitivity and empathy when addressing individual needs.
- Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
- Participated in ongoing professional development opportunities to maintain current knowledge of best practices in patient care.
- Maintained accurate patient records, ensuring efficient communication among healthcare team members.
- Supervised meal times for assigned patients, ensuring proper nutrition and monitoring for potential choking hazards.
- Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
- Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
- Assisted in the admission process of new patients, gathering necessary information and preparing rooms for occupancy.
- Assisted patients with daily living activities, resulting in increased comfort and mobility.
- Utilized electronic health record systems to document patient interactions efficiently and securely according to organizational protocols.
- Enhanced patient safety through meticulous attention to infection control procedures such as hand hygiene and equipment sterilization practices.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients with patience and understanding, diffusing potential crises situations proactively.
- Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
- Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Garage Door Technician
Entrematic
11.2019 - 05.2020
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Reduced job completion times with efficient work practices, including proper use of tools and equipment.
CNA
Brandon Woods At Alvamar
09.2018 - 11.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Office Assistant
Home Oxygen 2 U
07.2018 - 09.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Patient Care Technician, Emergency Department
Stormont Vail Health
07.2017 - 07.2018
- Utilized advanced technical skills to operate specialized equipment such as EKG machines, glucose monitors, and oxygen therapy devices.
- Provided emotional support to patients and families during challenging situations, fostering trust and positive relationships.
- Demonstrated adaptability under pressure while working in a high-stress environment with unpredictable situations arising throughout each shift.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
- Increased accuracy in documentation by maintaining thorough patient records reflecting interventions provided and outcomes observed.
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
- Maintained a clean and safe environment for patients, visitors, and staff through adherence to infection control protocols.
- Promoted continuity of care by participating in bedside report during shift changes ensuring all members were updated on relevant information.
- Collaborated with other healthcare professionals in the emergency department to ensure seamless coordination of care.
Education
No Degree - General
University of Kansas
Lawrence, KSNo Degree - Psychology
Emporia State University
Emporia, KSNo Degree - General
Johnson County Community College
Overland ParkHigh School Diploma -
Lawrence Free State High School
Lawrence, KS05.2014
Skills
- Memory retention
- Patience and Tolerance
- Situational Awareness
- Typing Speed
- Information Gathering
- Prioritization
Timeline
Communications Specialist
Shawnee County Sheriff's Office
03.2022 - Current
Patient Care Technician
Stormont Vail Hospital
09.2021 - 02.2022
Home Health Aide
Crossroads Hospice And Palliative Care
02.2021 - 09.2021
Kitchen Staff
Caseys's General Stores
11.2020 - 02.2021
Patient Care Certified Nursing Assistant
Select Speciality Hospital
05.2020 - 11.2020
Garage Door Technician
Entrematic
11.2019 - 05.2020
CNA
Brandon Woods At Alvamar
09.2018 - 11.2019
Office Assistant
Home Oxygen 2 U
07.2018 - 09.2018
Patient Care Technician, Emergency Department
Stormont Vail Health
07.2017 - 07.2018
No Degree - General
University of Kansas
No Degree - Psychology
Emporia State University
No Degree - General
Johnson County Community College
High School Diploma -
Lawrence Free State High School
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