Summary
Overview
Work History
Education
Skills
Technical And Computer Skills
Timeline
Generic

Amanda D. Keogh

Cheyenne

Summary

Detail-oriented Clerk with years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.

Overview

28
28
years of professional experience

Work History

Owner

High Voltage Ranch LLC
12.2020 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Herd management to maintain herd health for integrity and quality of product for customers.

Cosmetologist

JCPenney Salon
06.2023 - Current
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Answered phone calls and emails to schedule client appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Cosmetologist

Sports Clips
03.2017 - 09.2017
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Answered phone calls and emails to schedule client appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Cosmetology Assistant

Lunatic Fringe
11.2016 - 03.2017
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients on how to maintain healthy hair.
  • Helped prepare clients for hair service.
  • Prepared and mixed color formulas for clients' hair.
  • Massaged clients' scalp during shampoos.
  • Developed loyal following of clients by providing high-quality services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Used social media platforms to promote salon and services.
  • Increased revenue through effective customer service and inventory management.

Behavioral Health Specialist

US Army
01.2012 - 01.2015
  • Worked closely with adults in community settings.
  • Identified appropriate treatment resources and recommended patients for these services.
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Created progress reports, assessments and charting within required timeframes.
  • Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
  • Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
  • Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.

Esthetician

ADK Beauty Spa
03.2010 - 03.2011
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Advised clients on proper home-care regimens.
  • Stocked treatment rooms with proper supplies.
  • Sterilized equipment for patient treatments.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Welcomed clients arriving for appointments.
  • Fostered friendly, warm, and exceptional customer experience.

Front Desk Clerk / Night Auditor

The Regency Fairbanks Hotel
07.2004 - 02.2005
  • Nightly audit of the day’s income and client base
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Skilled at handling difficult situations with clients
  • Excellent customer service
  • Switchboard management for a 10-line phone system
  • Responsible to act as liaison between management and guests

Administrative Assistant

Sementechs Writing Services
06.1997 - 01.2004
  • Maintained inventory of office supplies and placed orders.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.

Education

AAS AG & EQUINE MANAGEMENT - Agriculture and Equine Management

Laramie County Community College
Cheyenne, WY
05.2024

Cosmetologist - Cosmetology

Paul Mitchell The School Spokane
Spokane Valley, WA
09.2015

Esthetician - Esthetic

Glen Dow Academy of Hair Design
08.2009

Certification Medical Services - EMS & Fire Technologies

Cabrillo College
Aptos, CA
11.2003

Skills

  • Hairstyling
  • Makeup and skincare
  • Body hair removal
  • Sanitation practices
  • Hair coloring expert
  • Team collaboration
  • Advanced life support
  • Problem-solving
  • Patient assessment
  • Time management
  • Emergency medical care
  • Critical thinking

Technical And Computer Skills

  • Typing 70 words per minute at 100% accuracy
  • Proficient at Microsoft Word, Excel, Access, Power Point, Office, and QuickBooks Pro
  • Make-up artistry
  • Galvanic Spa
  • Marie Katelle
  • Skin analysis for correct product usage and home care

Timeline

Cosmetologist

JCPenney Salon
06.2023 - Current

Owner

High Voltage Ranch LLC
12.2020 - Current

Cosmetologist

Sports Clips
03.2017 - 09.2017

Cosmetology Assistant

Lunatic Fringe
11.2016 - 03.2017

Behavioral Health Specialist

US Army
01.2012 - 01.2015

Esthetician

ADK Beauty Spa
03.2010 - 03.2011

Front Desk Clerk / Night Auditor

The Regency Fairbanks Hotel
07.2004 - 02.2005

Administrative Assistant

Sementechs Writing Services
06.1997 - 01.2004

Esthetician - Esthetic

Glen Dow Academy of Hair Design

AAS AG & EQUINE MANAGEMENT - Agriculture and Equine Management

Laramie County Community College

Cosmetologist - Cosmetology

Paul Mitchell The School Spokane

Certification Medical Services - EMS & Fire Technologies

Cabrillo College

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Amanda D. Keogh