Amanda Dodge
Mentor
Summary
Dynamic leader with a proven track record at Env Salon, enhancing customer satisfaction scores significantly through innovative service protocols and effective team training. Skilled in inventory management and adept at fostering a positive, adaptable work environment. Excelled in motivating staff towards achieving excellence, demonstrating exceptional problem-solving and organizational abilities.
Overview
11
11
years of professional experience
Work History
Manager
Env Salon
08.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Cosmetology
Brown Aveda Institute
Mentor, OH04.2014
Office Management
Lakeland Community College
Willoughby, OH2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Inventory management
- Adaptability and flexibility
- Positive attitude
- Multitasking
- Problem-solving
- Organizational skills
- Scheduling and coordinating
- Professional and courteous
Timeline
Manager
Env Salon
08.2014 - Current
Cosmetology
Brown Aveda Institute
Office Management
Lakeland Community College