Amanda Dodson
Chesterfield,VA
Summary
Seeking new opportunities to thrive in a dynamic and fast-paced organization. Exceptional work ethic, strong organizational abilities, and a keen eye for detail. Passionate about delivering high-quality results and driven to contribute skills and expertise towards company success. Eager to embrace new challenges, continuously motivated to learn and make a valuable impact within the organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Billing Manager
Richmond ENT
04.2017 - Current
- Communicateffectively and extensively with other departments to resolve claims issues.
- Assist patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Ensure timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Deposit cash at the bank.
- Directly speak with patients about their bills and make payment arrangements if necessary
- File claims to workers compensation and auto insurance policies.
- Send patients to collections and communicate with collection firm
- Balance all money received at the end of the day and month
- Attend court when needed for collections accounts
- Post payments and collections daily.
- Enhance revenue cycle management by overseeing timely and accurate claims submission.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Collaborate with providers and staff to ensure accurate coding for billing purposes.
- Expedited payment collection by submitting approximately 100 clean claims a day for reimbursement from insurance companies and patients promptly.
- Verified insurance eligibility and information to update database.
- Ensure compliance with billing guidelines by staying current on relevant regulations, policies, and procedures.
- Manage high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
- Post and adjust payments from insurance companies.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Developed customized reports for management review, highlighting trends in key performance metrics such as claim denial rates and days outstanding for accounts receivable balances.
Surgical Scheduler Coordinator
Richmond ENT
02.2015 - 04.2017
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Desk Medical Receptionist
Richmond ENT
06.2011 - 02.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Desk Medical Receptionist
HCA Physician Services Group
01.2006 - 04.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Health Science
John Tyler Community College
Richmond, VASkills
- Medical Billing and Coding
- Insurance Verification
- Medical Records
- EMR Systems
- Medical Receptionist
- Anatomy Knowledge
- Data Entry
- HIPAA
- Medical Terminology
- Accounts Receivable
- ICD Coding
- Workers' Compensation
- Administrative Experience
- Cash Handling
- Phone Etiquette
- Microsoft Office
- Effective Communication
- Time Management
- Appointment Scheduling
- Organization
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Supervising Experience
- Microsoft Outlook
- Account Management
- Windows
Certification
CPR Certified
References
Grace Kidd 804-690-1724
Brian Dixon 804-690-8869
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Billing Manager
Richmond ENT
04.2017 - Current
Surgical Scheduler Coordinator
Richmond ENT
02.2015 - 04.2017
Front Desk Medical Receptionist
Richmond ENT
06.2011 - 02.2015
Front Desk Medical Receptionist
HCA Physician Services Group
01.2006 - 04.2011
Health Science
John Tyler Community College
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