Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Doeur

Cranston

Summary

Dynamic Dealer Service Specialist at Citizens Bank with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in data analytics, complaint resolution, and loan process management, I excel in improving dealer relations and consistently exceeding performance metrics with meticulous attention to detail. In addition to my civilian role, I serve part-time in the United States Air Force, where I apply leadership, discipline, and adaptability in support of personnel and mission readiness. Passionate about service and community engagement, with experience volunteering in organized charities and events.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dealer Service Specialist

Citizens Bank
09.2023 - Current
  • Act as a key liaison between auto dealerships and internal departments to facilitate efficient loan processing and funding.
  • Review and validate loan documentation for accuracy, completeness, and compliance with bank policies and regulatory standards.
  • Resolve dealer inquiries regarding loan status, funding delays, and documentation requirements with professionalism and urgency.
  • Utilize platforms including Salesforce, Alfresco, IBM Content Navigator, IBMCMOD, Cisco, Vitu TMS, GCM, and Mainframe (ALS) to manage workflows, track loan progress, and maintain accurate records.
  • Collaborate with underwriting and funding teams to expedite approvals and ensure service-level agreements (SLAs) are met.
  • Maintain detailed documentation of dealer interactions and loan transactions using internal systems and CRM tools.
  • Identify and recommend process improvements to enhance dealer satisfaction and operational efficiency.
  • Consistently meet or exceed performance metrics related to turnaround time, accuracy, and customer satisfaction.
  • Maintained digital records of delivery and receiving information.
  • Answered and directed phone calls and liaised with customers in person.

Personnel

United States Air Force National Guard
10.2020 - Current
  • Shadowed personnel, learning safe and effective operation of systems.
  • Created and maintained physical and electronic personnel records.
  • Administer and maintain personnel records for active duty, reserve, and civilian members in accordance with Air Force regulations and Department of Defense standards.
  • Process key administrative actions including enlistments, separations, promotions, and duty assignments using systems such as MilPDS, vMPF, and other secure DoD platforms.
  • Provide direct support to service members regarding career progression, benefits, and personnel inquiries, ensuring confidentiality and accuracy.
  • Deployed to Biloxi, Mississippi for technical training and San Antonio, Texas for basic military training, successfully completing all required certifications.
  • Earned recognition through awards including the Outstanding Unit Award, Aerial Achievement Medal, and Airmen Leadership Certificate for exemplary service and leadership.
  • Took on Airmen Leadership roles, mentoring peers and contributing to unit cohesion and mission readiness.
  • Organized and participated in volunteer events and charitable initiatives, demonstrating commitment to community service and Air Force values.
  • Prepared official correspondence and reports for internal audits and leadership briefings, ensuring compliance and operational efficiency.

Education

Community College of Rhode Island
Warwick, RI

Skills

  • Data entry proficiency
  • Production
  • Customer service expertise
  • Complaint resolution
  • AI Literacy
  • Data Analytics
  • Accounting Software Proficiency
  • Public Accounting & Audit Knowledge
  • Cybersecurity Awareness
  • Project Management
  • Process Automation
  • Digital Document Management
  • Attention to Detail
  • Communication Skills
  • Adaptability & Tech Agility

Accomplishments

  • Recovered $1.2 million in delinquent auto finance accounts through proactive outreach, negotiation, and process improvements.
  • Led critical disaster relief operations during a hurricane deployment, helping save the U.S. Air Force $9.8 million through efficient resource management, while delivering essential aid including food, shelter, and water to 1,200–2,000 civilians.
  • Executed a large-scale data integrity project by inputting and updating thousands of dealer contact records across the U.S., directly supporting the recovery of millions in annual revenue through accurate account closures and improved system efficiency.
  • Played a key role in recruiting and enlisting 250 Airmen, administering career aligned bonuses and recognition programs that significantly boosted retention within the Rhode Island Air National Guard Bureau.
  • Completed Airman Leadership School, enhancing leadership and supervisory skills, which directly contributed to a promotion from Senior Airman (E-4) to Staff Sergeant (E-5).

Certification

  • Cisco Certified Network Associate (CCNA)
  • Microsoft Office Specialist (MOS)
  • CRM Software Training (Salesforce, etc.)
  • Data Analytics Fundamentals (Google or IBM Courses)
  • Defense Travel System (DTS) Training Certificate
  • Certified Administrative Professional (CAP)
  • Certified Risk Specialist (CRS)
  • Certified Financial Services Counselor (CFSC)
  • Certificate in BSA and AML Compliance
  • Collections and Recovery Specialist Certification


Timeline

Dealer Service Specialist

Citizens Bank
09.2023 - Current

Personnel

United States Air Force National Guard
10.2020 - Current

Community College of Rhode Island

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