Amanda Dolsey
Manger
Madison,WI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rogers Shoes
07.2024 - Current
- Assisted in daily operations to enhance customer service experience and streamline store processes.
- Coordinated staff schedules, ensuring optimal coverage during peak hours for improved efficiency.
- Developed training materials for new employees to promote product knowledge and sales techniques.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
Team Leader Manager
Walmart
07.2022 - 01.2024
- Led team in achieving operational goals through effective communication and collaboration.
- Mentored team members, fostering professional growth and improving performance outcomes.
- Developed action plans for resolving customer inquiries, improving service quality and satisfaction.
- Implemented training programs to improve staff knowledge of safety protocols and procedures.
- Coordinated scheduling to optimize workforce productivity during peak hours.
Account Manager
Securitas Security Services USA
04.2022 - 01.2023
- Developed strategic security plans aligning with client objectives and industry regulations.
- Managed client relationships, ensuring consistent communication and satisfaction with security services.
- Conducted risk assessments to identify vulnerabilities and recommend effective security solutions.
- Collaborated with cross-functional teams to implement integrated security systems and protocols.
- Trained and mentored junior staff on security processes, enhancing team efficiency and knowledge.
- Prepared detailed reports on security operations performance, presenting findings to stakeholders for informed decision-making.
Manager
JBM Security
08.2019 - 04.2022
- Led security operations to enhance safety protocols and response effectiveness.
- Developed training programs to improve staff performance and ensure compliance with industry standards.
- Managed incident response plans, coordinating with local law enforcement and emergency services.
- Implemented technology solutions for monitoring and reporting security incidents effectively.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Madison, WISkills
- Client support
- Cash management
- Effective team leadership
- Strategic decision-making
Languages
English
Full Professional
Timeline
Assistant Manager
Rogers Shoes
07.2024 - Current
Team Leader Manager
Walmart
07.2022 - 01.2024
Account Manager
Securitas Security Services USA
04.2022 - 01.2023
Manager
JBM Security
08.2019 - 04.2022
Bachelor of Science - Criminal Justice
University of Phoenix