AMANDA DONALD
SOUTH BURLINGTON,Vermont
Summary
Enthusiastic Keyholder with more than 5 years of progressive experience. Organized, friendly and outgoing with exceptional communication and time management abilities. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Bartender
Texas Roadhouse
08.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Shift Manager/Key Holder
Chili's Bar And Grill
08.2010 - 10.2013
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed the store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Created employee schedules to align coverage with forecasted demands.
- Tracked, analyzed and reported store sales performance metrics to store manager.
Bartender
Chilli's Grill & Bar
07.2010 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Office Assistant
Pensacola Junior College
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
Veterinary Assistant
Orchard Veterinary Services
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Assisted senior staff with blood analyses and physical assessments.
Education
High School Diploma -
South Burlington High School
South Burlington, VT06.2010
Skills
- Insurance Eligibility Verifications
- Basic Bookkeeping
- Legal Administrative Support
- Complex Problem-Solving
- Managing Customer Needs
- POS Terminal Operation
- Till Counting
- Inventory Control Processes
- Team Leadership
- Persuasive Negotiations
- Implementing Pricing Strategies
- Good Communication Skills
- Surgical Counts
- Client Satisfaction
- Pet Waste Removal
- Fecal, Urine and Blood Testing
- Daily Logs
- Caregiving Routines
Timeline
Bartender
Texas Roadhouse
08.2018 - Current
Shift Manager/Key Holder
Chili's Bar And Grill
08.2010 - 10.2013
Bartender
Chilli's Grill & Bar
07.2010 - 03.2013
Office Assistant
Pensacola Junior College
Veterinary Assistant
Orchard Veterinary Services
High School Diploma -
South Burlington High School