Amanda Donley
Detroit,MI
Summary
With 15+ years of government employment, disciplined professional experienced in customer service, supervision and document management. Offering skills in recordkeeping, knowledge of information, security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
City Carrier Assistant
United States Post Office
Detroit, MI
01.2022 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Explained mail regulations, policies or procedures to postal customers.
- Distributed mail on foot to residences and businesses, delivering to approximately 350+ customers per shift.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Helped customers by carrying oversized parcels inside residences.
- Planned and cased mail in sequence of delivery for designated route
Certified Notary Signing Agent
Mandyy Monroee LLC
Detroit, MI
12.2021 - Current
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Checked documents and identifying credentials for all parties.
- Managed digital databases and physical file systems.
- Updated journal with names and dates for permanent record.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Looked for signs of fraud or coercion and refused notarization.
- Administered oath to document signers to obtain affirmation of truth.
- Supported timely and accurate administrative task completion.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Met with clients in professional and private environments to witness signings.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Checked documents and identifying credentials for all parties
- Managed digital databases and physical file systems
- Updated journal with names and dates for permanent record
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity
- Administered oath to document signers to obtain affirmation of truth
Technician
Customs And Border Protection
Detroit, MI
10.2017 - 01.2022
- Worked side by side with Law Enforcement to mitigate threats at the Northern border.
- Managed and assisted with maintenance of equipment and supplies.
- Managed customer care calls regarding inventory of seized property.
- Participated in scheduled and unscheduled audits to maintain integrity of the organization's mission.
- Determined maintenance requirements and assigned repairs to qualified employees
- Developed corrective action plans and prevention strategies to improve product reliability.
- Performed routine maintenance for manufacturing operations.
- Completed job reports and logs immediately following service calls.
- Planned, scheduled and delegated daily work to team of employees.
- Implemented, configured and optimized safety standards.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Prioritized tasks and planned workflows to meet operational targets.
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
Romulus, MI
10.2007 - 10.2017
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Provided oversight to over 25 employees at a time to provide a positive and continuous passenger flow while providing the traveling public with the safest travel experience.
Education
No Degree - Notary And Loan Signing
National Notary Association
Chatsworth, CA01.2022
No Degree - Supervisory Training
Federal Law Enforcement Training Center
Glynco, GA09.2014
High School Diploma -
Frank Cody High School
Detroit, MI06.2004
Skills
- Documentation skills
- Document review
- Government background
- Identification options
- Planning and Coordination
- Learning Strategies
- Critical Thinking
- Customer Service
- Issue Reporting
- Team Meetings
- Microsoft Word
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
Certification
- CNP - Certified Notary Public
- Certified Notary Signing Agent
- Commissioned by the State of Michigan 10/13/2028
- Diversity Team Lead/ Planner
Timeline
City Carrier Assistant
United States Post Office
01.2022 - Current
Certified Notary Signing Agent
Mandyy Monroee LLC
12.2021 - Current
Technician
Customs And Border Protection
10.2017 - 01.2022
Supervisory Transportation Security Officer
Transportation Security Administration, TSA
10.2007 - 10.2017
No Degree - Notary And Loan Signing
National Notary Association
No Degree - Supervisory Training
Federal Law Enforcement Training Center
High School Diploma -
Frank Cody High School
Similar Profiles
Rita OwenbyRita Owenby
Rural Mail Carrierr Associate at United States Post Office OfficeRural Mail Carrierr Associate at United States Post Office Office
Kay-la KnightKay-la Knight
City Letter Carrier at United States Post OfficeCity Letter Carrier at United States Post Office
Diane BrownleeDiane Brownlee
LSSA at United States Post OfficeLSSA at United States Post Office
Matthew SullivanMatthew Sullivan
On-Call Supervisor at United States Post OfficeOn-Call Supervisor at United States Post Office
Kendra DavisKendra Davis
Academic Interventionist at Detroit Public School Community DistrictAcademic Interventionist at Detroit Public School Community District