Amanda Dopkins
Port Jefferson Station,NY
Summary
Recent graduate with foundational, hands on experience and knowledge in the health care field. With five years experience of working in the intensive care unit, I have gained a strong understanding of the importance of accuracy, safety, effective communication, and efficient time management. Through four diverse job paths, I developed the ability to thrive in fast-paced environments, while gaining a strong understanding in the importance of teamwork and honing my problem-solving skills.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Edison Home Care
07.2021 - Current
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Fostered independence by supporting clients in engaging in public social environments.
ICU Clinical Support Services Assistant
Mather Hospital Northwell Health
03.2020 - Current
- Developing and overseeing the management of 20 ICU patient records, both paper and electronic, while maintaining an accurate paper-based patient log.
- Collaborate with members of the interdisciplinary team, including certified nursing assistants, physicians, registered nurses, social workers, dietitians, respiratory therapists etc., to deliver comprehensive and effective patient care.
- Manage inventory and restock essential medical supplies, including syringes, flushes, lab-draw equipment, swabs, tube feeding supplies, and other related supplies.
- Responsible for the receipt, verification, and delivery of blood transfusion products from the blood bank to the registered nurse.
- Receiving critical specimens from the registered nurse for transport to the laboratory.
- Capable of offering prompt assistance and efficiently retrieving items in urgent or emergency situations, while maintaining proper safety.
- Ensure the consistent availability and proper stocking of critical supplies, including crash carts, sterile procedure carts, intubation trays, and airway management carts.
- Assisting nursing staff by ensuring the availability of stock supplies, preparing patient rooms, responding to call bells, and distributing meal trays.
- Monitoring and promoting a safe environment while ensuring patient and visitor satisfaction with the quality of care provided.
- Coordinating the allocation of incoming calls to designated staff members and nursing departments.
Customer Service Representative & Cashier
Stop & Shop
12.2017 - 08.2020
- Responsible for overseeing and managing the customer service drawer, money wiring drawer, and NYS lottery drawer.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged products.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Ability to work across multiple departments, including the floral department, and quickly adapt to different tasks.
Team Lead
Mandee
07.2016 - 12.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Revised store floor plans by strategically arranging displays and dressing mannequins to enhance visual merchandising.
Education
Certificate in Practical Nursing - Licensed Practical Nurse
Suffolk County Community College
Riverhead, NY12-2024
Associate of Arts - Pre-Nursing
Suffolk County Community College
Selden, NY05-2021
High School Diploma -
Mount Sinai High School
Mount Sinai, NY06-2018
Skills
Certifications
American Heart Association Basic Life Support (CPR & AED) Program - Mather Hospital Northwell Health - 06/23
NYS Mandated Reporter Certificate - 10/24
Narcan Training Certificate 11/24
Timeline
Home Health Aide
Edison Home Care
07.2021 - Current
ICU Clinical Support Services Assistant
Mather Hospital Northwell Health
03.2020 - Current
Customer Service Representative & Cashier
Stop & Shop
12.2017 - 08.2020
Team Lead
Mandee
07.2016 - 12.2017
Certificate in Practical Nursing - Licensed Practical Nurse
Suffolk County Community College
Associate of Arts - Pre-Nursing
Suffolk County Community College
High School Diploma -
Mount Sinai High School
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