Amanda Dorsch
Summary
Self-starting Remote Specialist with 10+years of proven experience leading remote projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stand by School Bus Driver/Trainer
Layla Transportation
10.2021 - 06.2023
- Daily 100 pt Pre/Post trip checks of multiple buses during all seasons. Maintained regulatory compliance documentation to promote safety and compliance culture.
- Daily route, student and vehicle changes with on-the-fly decision making. Identified driver training needs to make recommendations to manager. In charge of my own schedule and keeping on task.
- Student safety on and off the bus
- First aid/CPR certified.
- Collaborated with supervisor of transportation to discuss department needs and goals.
School Bus driver/Pre-K teacher
Kingdom Kids
11.2019 - 03.2020
- Daily 170 pt Pre/Post trip checks of 77 passenger school bus during all seasons with documented info in vehicle logs.
- Student safety on and off the bus. Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Transported passengers safely along prescribed routes according to tight schedules.
- First aid/ CPR certified
- Meal prep, lesson planning, room sanitation, children's health and well-being while at school, parent meetings.
HOA Coordinator
Nicklin Property Management
09.2014 - 11.2015
- Progressed through increasingly responsible positions advancing from receptionist to HOA coordinator within 1 year
- Daily record tracking, documents filed and maintained communication between 1400 clients to manage HOA activities, including marketing newsletters and digital art.
- Timely processing multiple complaints, tenant/landlord profiles using job-related software to draft and finalize written correspondence and documentation.
- Researching Key codes, pool keys, community services and other amenities upon request.
- Set priorities and problem-solved workflow issues to maintain rapport with client, tenants, HOA staff and managers.
CSR
QC Financial Inc
08.2013 - 02.2014
- Personal loans, high-value cash handling, money orders, money-gram, personal taxes, company banking, and financial applications done daily both in person and over the phone.
- Customer paper and digital profiles, courtesy calls, payment scheduling, and communications
- Office cleaning and decorating, with multiple awards won for marketing numbers met.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Piscataway High School
Piscataway, NJNo Degree - Liberal Arts And Sciences
Middlesex County College
Woodbridge, NJSkills
- Stress Management
- Data Entry
- Appointment Scheduling
- Account Updating
- Multitasking Abilities
- Record Keeping
- Critical Thinking
- State Regulations Compliance
- Customer Service
- Time Management
- Decision Making
References
available upon request
Certification
- Certified CDL Class B with P & S Endorsements
- Licensed First Aid and CPR
PERSONAL SIDE NOTE
A little about me, I have expansive patients which is critical for my work with animal rescues and training. I volunteer with rescues to help rehabilitate and re-home trouble, tough or just untrained animals.
Timeline
Stand by School Bus Driver/Trainer
Layla Transportation
10.2021 - 06.2023
School Bus driver/Pre-K teacher
Kingdom Kids
11.2019 - 03.2020
HOA Coordinator
Nicklin Property Management
09.2014 - 11.2015
CSR
QC Financial Inc
08.2013 - 02.2014
High School Diploma -
Piscataway High School
No Degree - Liberal Arts And Sciences
Middlesex County College