Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Awards & Honors
Timeline
Generic

Amanda Dorsett

Tampa,United States

Summary

Committed Digital Media Specialist known for adeptly leading teams and projects, with a proven track record of effective communication and strategic planning. A decisive leader known for exceptional problem-solving abilities, and meticulous project oversight. Recognized for crafting innovative and tailored content, strategic planning, and demonstrating outstanding organizational proficiency.

Notable accomplishments include revitalizing clients' online platforms, enhancing their public image, and implementing targeted strategies to positively influence client perception. Proficient in writing, proofreading, and enhancing materials to elevate brand visibility and reputation.

Please refer to the following portfolio items:

https://www.facebook.com/BelieveinSteve4Congress

https://twitter.com/believein_steve

https://www.believeinsteve.org

https://www.facebook.com/profile/100068738244454/search/?q=mandi https://www.pbs.org/video/city-henderson-bird-viewing-preserve-vbhya4

https://www.reviewjournal.com/local/how-to-create-a-backyard-or-patio-garden-as-a-sanctuary-2090203

https://www.electoredgedigital.com

Overview

25
25
years of professional experience
1
1
Certification

Work History

Communications Director, Digital Marketing & Social Media Director

Holden for Congress - Believe in Steve
07.2023 - Current
  • As the Communications, Digital, and Social Media Coordinator for Holden for Congress, I am responsible for a variety of communication and digital media efforts
  • Develop and execute comprehensive communication plans with media, stakeholders, constituents, and the public
  • Creation of compelling content across various channels
  • Strategic messaging and crisis communication management
  • Responsible for daily social media campaigns, including ads and promotions, and moderation of online communication
  • Deliver results in a fast-paced environment where creativity, collaboration, and strategic thinking are key.

Digital Marketing & Social Media Manager

Blake Carter for Candidate 6th District County Legislator for Onondaga County
06.2023 - 10.2023
  • As the Digital Marketing and Social Media Specialist for Blake Carter's legislative campaign, I am responsible for building his online presence, engaging with voters, and helping to shape his campaign narrative in the digital sphere
  • Duties include: Content Curation, Social Media Management & Analysis, Social Media Ad Strategy & Delivery, Audience Engagement, Website Management

Operational Risk Manager

HSBC
06.2010 - 01.2011
  • Responsibilities included: Identification, assessment, monitoring and controls of operational risk as they relate to internal policy, external regulation or reputational exposures
  • Mitigation of identified risks included development of process improvements, which prevent exposures and losses
  • Collaboration with information system analysts to develop applicable data monitoring reports
  • Perform annual control testing and review
  • Consult with internal and external audit entities (including OCC, FRB, KPMG and SEC) and government agencies (Fannie Mae, Freddie Mac and HUD) to address service expectations.

Vice President Customer Care Services

HSBC
09.2009 - 10.2010
  • Responsibilities included management of business operations while supporting migration efforts of Customer Care and Loan Services functions to other business sites
  • Successfully supported efforts to retain key staff within the business while maintaining service levels and performance objectives
  • Responsible for tracking and reporting progress of larger migration efforts to SVP of Care Services
  • Project Manager tasked with redevelopment of the Customer Care Model to increase ROI and reduce customer delinquency
  • I was responsible for the Care Services Productivity Database Manager, including maintenance and monitoring of database usage to ensure accurate reporting of productivity results.

Senior Business Consulting Analyst

HSBC
09.2009 - 06.2010
  • Report directly to Senior Vice President of Customer Services Organization
  • Responsibilities included monthly operational analysis and summaries, tracking of migration efforts and timelines, project management for productivity database, Customer Care Model, and responses and improvements triggered by the 2009 HSBC Employee Survey for the U.S.

Senior Business Consulting Analyst Customer Services

HSBC
08.2009 - 10.2009
  • Responsible for daily review, analysis and corrections to productivity reports for the Foreclosure Review and Mortgage Loan Restructure teams
  • Developed and supported Business Cases to improve systemic functions of these groups, as well as response times to resolve tasks and inquiries
  • Manage weekly reporting and progress of projects and process improvement efforts for Loan Services groups.

Unit Manager Customer Service

HSBC
01.2006 - 08.2009
  • Developed and implemented 'SMART Goal / Coaching Tracker' to manage Associate SMART Goals and coaching sessions w/ their Leads and Managers
  • Provided 'Coach-the-Coach' training to Unit Managers in July 2006
  • Developed and implemented the 'Customer Care Associate Career Passport' to aid new hires in managing their career development and comprehension of department expectations
  • Supported Pilot Program to Warm Transfer customer leads to our Insurance Services division for an offer of a Term Life Insurance Product
  • Development, training and coaching of global Call Model Pilot Team
  • Working w/ Managers and Associates in all 5 Care Services sites to develop the model.

Assistant Unit Manager Insurance Services

HSBC
01.2001 - 01.2003
  • Assistant Unit Manager - Insurance Services Telemarketing, Cleveland, Ohio (01/01 - 01/03) As an Assistant Unit Manager, I initiated training, coaching, and development of the sales team
  • I assisted my manager in daily tasks (many of which are listed above)
  • I also managed the DAVOX dialer (automatic dialer), which required me to maximize contacts, while adhering to abandonment (dropped call) laws (maximums), and ensure call tables were penetrated to established goals
  • In my manager's absence, I was responsible for acting as the manager, and was held to the standards and requirements of the business.

Insurance Sales Specialist

HSBC
05.1999 - 01.2001
  • As a fully licensed insurance agent in the state of Ohio and multiple states throughout the country, I sold and serviced insurance to existing HSBC finance customers
  • I had various sales, service and quality goals which I exceeded monthly
  • Due to my success, I was then utilized by my manager to coach and support new staff
  • I was quickly given opportunities to expand my role within the business.

Education

High School Diploma
06.1998

Associate of Arts - AA -

American Public University

Skills

  • Search Engine Optimization (SEO)
  • Paid Social Media Advertising
  • Social Media Marketing
  • Social Media Blogging
  • Content Curation
  • Email Marketing
  • Marketing Analytics
  • Digital Marketing Analytics
  • Social Listening
  • Digital Media KPI

Certification

Google Digital Marketing & E-commerce - Google

Associate’s Certification in Information Technology Project Management - The George Washington University

Scheduling and Cost Control for Project Managers - The George Washington University


Negotiation Skills for Project Managers - The George Washington University


Quality for Project Managers - The George Washington University


Managing Information Technology Projects - The George Washington University

References

References available upon request.

Awards & Honors

HSBC 2008 Star Employees Maui Award - A trip to Maui was awarded based on nominations by other employees and staff, voted on amongst top organization leadership. Nominations included measurable success as well as impact on other
businesses and persons throughout the HSBC Mortgage Servicing enterprise.

HSBC 2008 Leadership Medallion - Awarded for efforts in coaching, project management, and continual process improvements within the Customer Service enterprise.


HSBC 2007 Leadership Medallion - Awarded for efforts in coaching, project management, and continual process improvements within the Customer Service enterprise.


HSBC2009 CEO Award - The annual HSBC CEO Award is a $10,000 award to one staff member in each HSBC Financial
Servicing sites across the United States.

Timeline

Communications Director, Digital Marketing & Social Media Director

Holden for Congress - Believe in Steve
07.2023 - Current

Digital Marketing & Social Media Manager

Blake Carter for Candidate 6th District County Legislator for Onondaga County
06.2023 - 10.2023

Operational Risk Manager

HSBC
06.2010 - 01.2011

Vice President Customer Care Services

HSBC
09.2009 - 10.2010

Senior Business Consulting Analyst

HSBC
09.2009 - 06.2010

Senior Business Consulting Analyst Customer Services

HSBC
08.2009 - 10.2009

Unit Manager Customer Service

HSBC
01.2006 - 08.2009

Assistant Unit Manager Insurance Services

HSBC
01.2001 - 01.2003

Insurance Sales Specialist

HSBC
05.1999 - 01.2001

High School Diploma

Associate of Arts - AA -

American Public University

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Amanda Dorsett