Summary
Overview
Work History
Education
Skills
Volunteer Experience
College Activities
Timeline
Generic

Amanda Dorundo

Dry Run,PA

Summary

Dynamic Operations Manager at Employbridge with expertise in client relationship management and employee training. Proven track record of maintaining up to 400 associates during peak seasons while enhancing recruitment strategies. Proficient in Microsoft Excel and committed to achieving organizational goals through effective coaching and performance evaluation.

Overview

12
12
years of professional experience

Work History

Operations Manager

Employbridge
Chambersburg, PA
02.2021 - Current
  • Complete weekly coaching sessions with Recruiters and Staff Performance Managers
  • Maintain relationships with clients by emailing, phone calls, and meeting with each client in person on a regular schedule
  • Payroll - collecting time from clients, approving, and fixing missed punches
  • Submit candidates to clients Vendor Management Systems (VMS)
  • Evaluate performance internal employees for promotion and raise purposes
  • Create and maintain advertisements on Facebook, Indeed, and the internal advertisement system.
  • Hired seasonal recruiters for peak seasons
  • Maintained between 100-150 associates during regular year and up to approximately 400 during peak seasons
  • Coached new managers in other branches
  • Coached associates, disciplined, and terminated assignments

Onsite Recruiter

Staffmark
Chambersburg, PA
02.2019 - 02.2021
  • Recruit new candidates for positions in a warehouse to meet customers' needs
  • Interview candidates
  • Hire employees by completing all onboarding paperwork
  • Complete orientation with new employees- explain to them all policies
  • Discipline and terminate employees
  • Counsel employees to follow policies or improve production
  • Evaluate performance of employees and make recommendations for customer to hire or not hire
  • Help to create positive and inviting environment for all employees to work in
  • Create and maintain advertisements on Facebook, Indeed, CareerBuilder, Zip Recruiter, internal advertisement system
  • Found solutions for HR issues or operational issues on the floor

Assistant Manager

Zale's
Altoona, PA
06.2013 - 02.2021
  • Responsible for open/close procedures, which includes a variety of different security and management protocols for accountability
  • Cash transactions and creating and delivering deposits to the bank, also budget to cash flow analysis, and recommendations for business practices to increase efficiency while maintaining the inventory and increasing the cash flow
  • Experienced in working with customers to figure out their needs, show and excite merchandise, and offer solutions to find their best gift for their occasion
  • This also included developing a purchase plan according to the customer's goals and financial availability
  • Recruited new employees, which included establishing and maintaining standards and measures for new employees, training development plans, and workforce utilization for optimal coverage and support
  • This also includes developing different recruitment strategies, and incentive program to add to the personnel base, while providing enough adequate incentives to maintain the current employee base
  • These plans and procedures were developed by using new ideas and evaluating the past practices for the best resolution for the recruitment program
  • The duties also include reports on a merit type system that evaluates the progress or potential of new employees, reports potential areas of additional training for success for all employees and reports issues and concerns with practices that may potentially lead to employment termination
  • Accountable for different types of briefings, status reports of inventory and cash flow, new recruitment staff reports, and various oral and written methods of communicating the analysis of the budget to upper management
  • As the assistant to the manager, the duties all required reports, technical advisement and recommendations for major employment recruitment policies and procedures, which were then approved or denied by the upper management
  • This required a large amount of time for preparation and analysis to have the report ready for presentation
  • Therefore, the understanding of the company policies and regulations were imperative to the integrity and validity of the reports to upper management
  • Created and maintained social media account to promote growth for the company, which also includes recruiting employees that are the best fit for the organization

Education

Masters - Employment and Labor Relations

Indiana University of Pennsylvania
12.2017

Bachelor of Science - Psychology-Business Concentration

The Pennsylvania State University
05.2015

Skills

  • Microsoft Office
  • Microsoft PowerPoint
  • Excel
  • Kronos
  • Workday
  • POS System
  • Retail X-Store
  • Coupa
  • SimpleVMS
  • Wand
  • Fieldglass
  • Beeline
  • Peoplesoft
  • CRM
  • Microsoft Teams
  • Zoom
  • Employee onboarding
  • Employee training
  • Client relationship management
  • Client relationships
  • Goal setting

Volunteer Experience

  • Grace Community Car Show, Chambersburg, PA, 2021-2023, Volunteer once a year at car show that collects money to help local children in need, Complete check-ins for vehicles and helped with raffles
  • Contact Altoona, Altoona, PA, 08/01/13, 12/01/13, Made and received phone calls to community members in need
  • Hot Metal Bridge Homeless Faith Community, Pittsburgh, PA, 08/01/13, 12/01/13, Made and distributed food to Pittsburgh's homelessness

College Activities

Society for Human Resource Management (SHRM), Indiana, PA, Vice-President, 08/01/16, 12/01/17

Timeline

Operations Manager

Employbridge
02.2021 - Current

Onsite Recruiter

Staffmark
02.2019 - 02.2021

Assistant Manager

Zale's
06.2013 - 02.2021

Masters - Employment and Labor Relations

Indiana University of Pennsylvania

Bachelor of Science - Psychology-Business Concentration

The Pennsylvania State University

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Amanda Dorundo