Amanda Dos Santos
Ludlow,MA
Summary
Proven leader in customer service excellence and cash handling, I enhanced customer loyalty and team performance at Big Y and Burger King. With a knack for problem-solving and a commitment to professionalism, I effectively trained and mentored staff, ensuring operational efficiency and a positive shopping experience. My reliability and organizational abilities stand out, driving success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Cashier
Big Y
09.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Increased customer loyalty and retention.
Cashier Team Lead
Burger King
02.2013 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Increased customer loyalty and retention.
Education
High School Diploma - General Studies
Ludlow High School
Ludlow, MA05.2007
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Time management skills
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Professionalism and Courtesy
- Organizational abilities
- Cash handling expertise
- Cash register systems
- Refunds and exchanges
- POS system operations
- Cash Drawer Balancing
Languages
Portuguese
Elementary
Timeline
Cashier
Big Y
09.2024 - Current
Cashier Team Lead
Burger King
02.2013 - Current
High School Diploma - General Studies
Ludlow High School