Amanda Dottery
Jim Thorpe,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Jim Thorpe, Pennsylvania
11.2016 - 05.2017
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
Barista
Scooter's Coffee
Overland Park, KS
06.2017 - 05.2018
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Placed orders with suppliers for delivery of products required for daily operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
Supervisor
Starbucks
Lenexa, Kansas
06.2018 - 06.2023
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Barista/Curbside/Bar back
Strang Hall
Overland Park, Kansas
06.2023 - 01.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Whitehall High School
Whitehall, PA05-2014
Skills
- Data Analytics
- Inventory Control
- Staff Management
- Strategic Planning
- Schedule development
- Employee Motivation
- Inventory Oversight
- Training and mentoring
- Staff Discipline
- Team Collaboration
- Problem-Solving
- Excellent Communication
- Time management abilities
- Relationship Building
- Goal Setting
Timeline
Barista/Curbside/Bar back
Strang Hall
06.2023 - 01.2024
Supervisor
Starbucks
06.2018 - 06.2023
Barista
Scooter's Coffee
06.2017 - 05.2018
Barista
Starbucks
11.2016 - 05.2017
High School Diploma -
Whitehall High School