Amanda Doucet
Lafayette,Louisiana
Summary
Experienced Customer Service Representative dedicated to providing quality care for conclusive customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills, hardworking, and ready to join the team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Unit Secretary
Ochsner Lafayette General
02.2022 - Current
- Duties include but not limited to submitting daily log report of VIP, PEC and CEC patients to Security, and Charge Nurse, placing orders to dietary for the unit(s) floor stock, making sure warmers are filled throughout shift, making sure medication(s) are distributed to the necessary units when it comes from pharmacy, getting blood/plasma/lipids, from the blood bank, helping medical staff with record request from other facilities, changing out red bins with Central Sterile for clean ones
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Logging visitors in and out for each scheduled ICU visitation, preparing charts for new admits and discharging patients from the EPIC system as well as, setting up transport for discharge or deceased patients, responding to messages and calls throughout the day and monitoring telemetry monitors
- Ensuring the medical staff runs smoothly and that the health care professionals have the information and tools to provide adequate patient care.
Property Inspector
St. Landry Parish Sheriff Department
08.2012 - Current
- Duties include but are not limited to checking the exterior and interior conditions of foreclosed properties
- My primary duty is to determine, report and photograph the over all condition of the property, whether it’s occupied or vacant, has been vandalized or broken into, and whether action should be taken to better secure the property if necessary
- Documentation is note on the property size, condition of the exterior and interior and any depreciation value and to what areas.
Enumerator
U, Commerce Bureau of the Census
08.2020 - 10.2020
- Duties included creating a demographic profile of a country’s population/economy by visiting citizens and collecting data
- Specific responsibilities as a Census Enumerator were assisted residents in completing survey sheets with complete and accurate information, and explaining survey forms to people.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
Customer Service Representative
Amazon - Remote
12.2016 - 02.2020
- Duties include receiving and placing customer service telephone calls, maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues and data entry and research as required to troubleshoot customer problems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Secretary/Mortgage Loan Processor
Acceptance Capital Mortgage
03.2015 - 09.2016
- Duties include providing quality Customer Service to all clientele by identifying their needs and what loan product best fits their needs as a home buyer
- Administrative duties involved interviewing applicants for the purchase of real estate, assisting applicants in choosing their right mortgage option, approving, or rejecting loans by evaluating applicant's financial information such as assets, debts, and expenses, evaluating credit scores, managing real estate loan documentation as well as, ensuring compliance with bank regulation and submitting a detailed loan package to the underwriting department.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
A/R Production Clerk
Tony Chachere Creole Foods
06.2008 - 10.2014
- Administrative work, data entry, electronic filing
- Completing daily production runs by assigning work order numbers, editing item for each product produced (caps, cans, labels, salt, red pepper, rice, etc.) Completing Detailed Job Costing Reports daily.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Requisitioned materials to restock inventory and obtain goods for production of goods.
Secretary/Mortgage Loan Originator/Loan Processor
Assurance Financial Group
05.2005 - 02.2008
- Duties include providing quality Customer Service to all clientele by identifying their needs and what loan product fits their needs as a home buyer
- Administrative duties include originating Conventional, FHA, VA & RD Loans compliant to lender requirements using Caylx Software, pulling credit reports, approving, or rejecting loans evaluating applicant's financial information such as assets, debts and expenses, calculating credit scores, managing real estate loan documentation as well as, ensuring compliance with bank regulation and submitting a detailed loan package to the underwriting department.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
Education
No Degree - General Studies
South Louisiana Community College
Lafayette, LA08.2024
Real Estate/Realtor - Certification Hours Completed Basic Life Support Certification - undefined
Burke Baker School of Real Estate
07.2022
No Degree - Real Estate
Burke Baker School of Real Estate
Lafayette, LA01.2020
Associate of Science - Nursing
South Louisiana Community College – T.H Harris
Opelousas, LA02.2000
High School Diploma -
Opelousas Senior High School
Opelousas05.1992
Skills
- Patient Database Management
- Nursing Unit Operations
- BLS Certified
- Lab Test Protocols
Timeline
Unit Secretary
Ochsner Lafayette General
02.2022 - Current
Enumerator
U, Commerce Bureau of the Census
08.2020 - 10.2020
Customer Service Representative
Amazon - Remote
12.2016 - 02.2020
Secretary/Mortgage Loan Processor
Acceptance Capital Mortgage
03.2015 - 09.2016
Property Inspector
St. Landry Parish Sheriff Department
08.2012 - Current
A/R Production Clerk
Tony Chachere Creole Foods
06.2008 - 10.2014
Secretary/Mortgage Loan Originator/Loan Processor
Assurance Financial Group
05.2005 - 02.2008
No Degree - General Studies
South Louisiana Community College
Real Estate/Realtor - Certification Hours Completed Basic Life Support Certification - undefined
Burke Baker School of Real Estate
No Degree - Real Estate
Burke Baker School of Real Estate
Associate of Science - Nursing
South Louisiana Community College – T.H Harris
High School Diploma -
Opelousas Senior High School
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