Amanda Douglas
Administrative Assistant
Jonesboro,AR
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Highly organized and detail-oriented individual seeking to attain an Administrative Assistant position in a fast paced environment. With over 10 years' experience in customer service, seeking to maintain a full-time position that offers professional challenges while utilizing strong organization, excellent time management to allow high quality service.
Overview
17
17
years of professional experience
Work History
Transportation Assistant
Watco Logistics
Jonesboro, AR
04.2021 - 04.2023
- Manage broker and customer service aspects of assigned shipments and/or customer accounts
- Effectively communicate with customers, carriers, and internal teams
- Work hand in hand with transportation coordinators on brokering and provide effective feedback as needed
- Communicate effectively with customers, carriers, shippers, and team members
- Manage operations and ensure operating procedures and protocols are followed
- Utilize various prospecting methods to generate new sales leads and solicit freight
Cashier/Stock Associate
Farmer’s Market
Monette, AR
10.2017 - 04.2021
- Responsible for receiving, unpacking, processing, organizing and storing merchandise from various vendors
- Maintained overall stock
- Answered customer queries & addressed concerns with products
- Operated cash register for cash, check, WIC, & credit card transactions with accuracy
- Priced merchandise, stocked shelves & maintained inventory
- Identified potential shoplifters & alerted management
- Welcome customers & assist locating items
- Used time efficiently to organize stock items & assist management with various task
Human Resource Assistant & Billing Analyst
NEA Baptist Hospital
Jonesboro, AR
02.2017 - 06.2017
- Created, assembled and maintained all employee benefit packets
- Provided assistance to all human resources staff as needed
- Advised patients of billing status using EPIC computer software
- Developed and maintained 800+ employee filing system
- Generated patient receipts, mail management & answered patient inquiries via phone & email.
Administrative Assistant
Spirit Fitness
Jonesboro, AR
08.2013 - 01.2017
- Recruited independent service providers throughout the U.S to perform warranty repairs on various brands of exercise equipment
- Issued computer generated work orders to service providers
- Followed up with customers to ensure quality service repairs were performed
- Created and maintained computer and paper-based filing & organization systems for records, reports & documents
- Handled inbound phone correspondence by directing to correct personnel or department
- Responsibilities also included printing, filing, daily use of fax machines, data entry, etc
- Worked closely with a team of service technicians to ensure correct parts & repairs were ordered for each customer.
Executive Assistant
Continental Computer Corp
Jonesboro, AR
12.2010 - 06.2013
- Created and maintained computer and paper-based filing and organization systems for records, reports and documents
- Collaborated with management, human resources and finance on special projects and events
- Generated & distributed monthly billing, processed accounts receivable, invoices & bank deposits
- Handled and distributed all incoming and outgoing mail
- Coordinated pre-show & post-show activities for all state & national trade shows and conventions
- Managed both inbound and outbound marketing campaigns to generate new business & support partner relationships
Technical Support Staff
Continental Computer Corp
Jonesboro, AR
06.2006 - 12.2010
- Provided thorough support and problem resolution for customers
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Maintained composure and patience in face of difficult customer situations
- Researched issues on various computer systems and databases to resolve complaints and answer inquiries
- Referred difficult issues to upper management while maintaining positive rapport with customers.
Education
Basic College Courses -
High School Diploma -
2001
Skills
- Mail Management
- Strong Work Ethic & Dedication
- Highly organized
- Multitasking & Time Management
- Great Communication & Interpersonal Skills
- Office Supplies & Inventory
- Inbound & Outbound Calling
- Data Entry with Superior Attention to Detail
- Microsoft Office, Word, Excel & Outlook Express
- Office Equipment Knowledge
- Recordkeeping and File Management, Document Scanning, Copying and Faxing
- Accounts Receivable
- Customer Orientation and Training
- Cash Drawer Management
- Comfortable with Computers & Technology
- Customer Satisfaction
- Confidentiality and Data Protection
- Issue Response and Resolution
- Travel Coordination
Training
- Transportation Management System (TMS)
- Registry Monitoring Insurance Services (RMIS)
- Microsoft Office: Word, Excel and Outlook Express
- TAS
- EPIC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Assistant - Watco Logistics
04.2021 - 04.2023
Cashier/Stock Associate - Farmer’s Market
10.2017 - 04.2021
Human Resource Assistant & Billing Analyst - NEA Baptist Hospital
02.2017 - 06.2017
Administrative Assistant - Spirit Fitness
08.2013 - 01.2017
Executive Assistant - Continental Computer Corp
12.2010 - 06.2013
Technical Support Staff - Continental Computer Corp
06.2006 - 12.2010
Mississippi County Community College - Basic College Courses,
Manila High School - High School Diploma,