Amanda Douglas
Suffolk,VA
Summary
Accomplished 911 Dispatcher with a proven track record at City Of Portsmouth, adept in critical thinking and emergency response coordination. Excelled in high-pressure environments, enhancing emergency response times and public safety through effective decision-making and teamwork. Skilled in computer-aided dispatching and active listening, contributing to seamless multi-agency collaborations and life-saving operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City Of Portsmouth
03.2021 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Provided on-the-job training and coaching to develop new dispatchers.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Dispatched on Police,Fire and Medial radios
- VCIN/NCIC Certified
- EMD Certified
- CTO Certified
- CIT Certified
- CPR Certified
911 Dispatcher
Isle Of Wight County
01.2016 - 02.2021
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- VCIN/NCIC Certified
- EMD Certified
- CPR Certified
- Entered EPO, Warrants , Missing Persons, and other documents into Open Fox system
- Dispatched on PD, Fire, EMS channels
Education
Associate of Business Administration -
Paul D Camp Community College
Franklin, VA05.2016
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Typing Speed
- Stress Tolerance
- Problem-Solving
- Information Gathering
- Data entry proficiency
- Computer-aided dispatching
- Police and fire procedures
- Basic life support understanding
- Information intake
- Information Gathering and Relay
- Call Management
- EMS Dispatch
- Emergency Medical Instruction
- Dependable and Responsible
- Prioritizing Situations
- Flexible Schedule
- Call Routing
- CPR and First Aid
- Emergency Medical Dispatch (EMD)
- Good Judgment
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- VCIN/NCIC
- CPR
- CIT
Timeline
911 Dispatcher
City Of Portsmouth
03.2021 - Current
911 Dispatcher
Isle Of Wight County
01.2016 - 02.2021
Associate of Business Administration -
Paul D Camp Community College