Amanda Douglas

Senior Mortgage Loan Processor

VyStar Credit Union

03.2017 - Current

Reviewed and processed different loan products such as Home Equity's, Second Mortgages, Refinances, Purchases, and Construction to Permanent Loans (Conventional and government loans for 7 years, along with Construction to Permanent loans for 3 years).
Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
Supported company initiatives aimed at increasing diversity within our client base, working closely with underrepresented communities in securing home financing options.
Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
Handled any conditions sent from underwriting departments.
Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
Reviewed financial statements and contacted institutions and customers to clarify details.
Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
Enhanced loan processing efficiency by streamlining documentation and verification procedures.
Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
Mentored junior colleagues, offering guidance on best practices for managing workloads and meeting performance metrics.
Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
Analyzed borrower credit reports and income statements to verify accuracy.
Upheld complete confidentiality of all submitted information according to release guidelines.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Communicated with originator and applicant concerning progress of loan file.
Processed mortgage loan applications accurately and successfully for over 7 years.
Received on-going, comprehensive training on home loan products and mortgage process.
Coordinated closing process with attorneys, title companies, and government clerks.
Educated customers on loan services and regulations to confirm compliance.
Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

Summary

Overview

Work History

Senior Mortgage Loan Processor

Education

Associate of Arts -

High School Diploma -

Skills

Timeline

Senior Mortgage Loan Processor

Associate of Arts -

High School Diploma -

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