Summary
Overview
Work History
Education
Skills
Interests
Languages
Hi, I’m

Amanda Douglas

Windermere
"Don't Listen to those who say you can't. Listen to the voice inside yourself that says, I Can."
Shirley Chisolm
Amanda Douglas

Summary

With a background in service, retail, and tourism industries, I possess valuable skills in guest services and employee relations. My experience has provided a unique perspective on sales solutions and offerings, emphasizing the importance of continuous learning and personal growth. From being a restaurant server in college to creating magical experiences at Disney, I have learned that ongoing learning and evolution are crucial for establishing a solid professional foundation.

Overview

13
years of professional experience

Work History

FedEx Corporation

Event Solutions Consultant
05.2023 - Current

Job overview

  • Managed Branding Sales and budgets for corporate groups
  • Executed a myriad of high value/high touch events and ensured each is on budget to maintain consistent business relationships to repeat clientele
  • Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.

Norwegian Cruise Line Holdings Ltd.

Guest Experience Coordinator
06.2019 - 05.2023

Job overview

  • Ensured guest's post cruise concerns were addressed by providing solutions to very complex issues they encountered while on board
  • Additionally, I helped in creating a training concept for our evolving guest service experience called "Pieces of 8" to aid in adding synergy to our global guest service standards
  • Handled reservation changes efficiently while minimizing inconvenience or dissatisfaction for affected guests.

The Walt Disney Company

Cast Member
05.2017 - 01.2020

Job overview

  • From making magic in stores to helping families plan the perfect vacations, I made dreams come true
  • Ensured the world class Guest Service Disney is known for is experienced by dreamers of all ages
  • Merchandising, training on guest experience initiatives, and leading in store entertainment events was a large part of this role

Chefwear

Key Account Representative
09.2016 - 04.2017

Job overview

  • This was a key account management and sales role with accounts of $250k+ annually
  • Expanded product offerings within existing accounts through upselling and cross-selling efforts, driving additional revenue streams.

FedEx

FedEx Team Member
12.2015 - 09.2016

Job overview


  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure. Ensuring all packages were packed properly and had the correct clearance papers

Dillard's

Michael Kors Brand Builder
08.2012 - 11.2014

Job overview


  • Collaborated with store management to create effective merchandising strategies that showcased products and drove sales.
  • Increased sales and profitability by developing strategic buying plans for the retail department.

Education

Oral Roberts University
Tulsa, OK

Bachelor of Arts from International Relations and Affairs
01.2007

Florida Atlantic University

Certificate from Hospitality and Tourism Management
01.2020

The Johns Hopkins University School of Medicine

Certificate from COVID-19 Contact Tracing, Public Health
01.2020

Skills

  • Client relationship management
  • Training program design
  • Creating comprehensive proposals
  • Experienced in Salesforce CRM
  • Customer relations
  • Organizational time optimization
  • Managing concurrent responsibilities
  • Strategic troubleshooting skills

Interests

Art

Music

Ballet

Theater

Theme Parks

Fashion

Literature

Travel

Bird Watching

Bee Tracking

Languages

English
Native or Bilingual

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