Amanda Dowell
San Diego,CA
Summary
Outgoing and collaborative worker adept in management, team collaboration, and taking ownership of diverse projects. Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Service Coordinator
California Closets
04.2022 - 02.2024
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
OFFICE ASSISTANT
COUNTY OF SAN DIEGO
11.2019 - 04.2022
- Provides clerical/administrative support and/or typing/keyboarding tasks and perform related work as required for the County of San Diego departments
- Maintains and oversees filing system staff to provide internal support to increase efficiency, productivity, and probability
- Organizes, archives, and destructs records per county policy and procedures.
SHIFT SUPERVISOR
STARBUCKS
10.2014 - 11.2019
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Developed and implemented new processes and procedures to streamline operations.
- Provides feedback to store manager on partner performance during shift
- Organizes opening and closing duties as assigned by following Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all partners during each shift.
SHIFT SUPERVISOR
KFC AND A&W
01.2010 - 03.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
HIGH SCHOOL DIPLOMA -
BIG SKY HIGH SCHOOL
01.2010
Skills
- Articulate
- Adaptability
- Administrative Skills
- Critical Thinking
- Detail Oriented
- Proficiency in Office programs
- Data Analysis
- Digital Literacy
- Telephone communication
- Audit reporting
Timeline
Service Coordinator
California Closets
04.2022 - 02.2024
OFFICE ASSISTANT
COUNTY OF SAN DIEGO
11.2019 - 04.2022
SHIFT SUPERVISOR
STARBUCKS
10.2014 - 11.2019
SHIFT SUPERVISOR
KFC AND A&W
01.2010 - 03.2014
HIGH SCHOOL DIPLOMA -
BIG SKY HIGH SCHOOL