Amanda Downey
Springville,AL
Summary
Detail-oriented Human Resources Non Commissioned Officer in Charge with 16 years of experience in human resources. Adept at double-checking logistics and airman readiness with a talent for accurate evaluations and effective time management. Successful at quality assurance and complex problem solving. Human Resources Manager offering 16 years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Ranked 2023 number 4 in the world for efficient and effectiveness output on troops served.
Overview
16
16
years of professional experience
Work History
Human Resources Management NCOIC
United States Air National Guard
Birmingham, AL
01.2016 - 08.2024
- Established onboarding processes for new employees, including paperwork completion and orientation sessions.
- Organized staff training programs on topics such as workplace safety, diversity awareness, and customer service protocols.
- Maintained accurate records of employee attendance, absences, benefits eligibility, payroll information.
- Advised senior executives on organizational structure changes that could improve efficiency or productivity.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies. Considered Subject Matter Expert throughout the state.
- Developed strong relationships with clients by providing exceptional customer service.
Command Support Staff Member
United States Air National Guard
Birmingham, AL
08.2008 - 08.2024
- Compiled data for reports using various computer programs including Microsoft Word, Excel, and PowerPoint.
- Prepared correspondence such as letters, memos, emails, and other forms of communication.
- Supported the Commanding Officer in planning conferences, meetings, ceremonies, briefings and debriefings and other special events as required.
- Assisted with travel arrangements for personnel assigned to the command.
- Answered telephone calls from internal or external customers; responded to inquiries or directed callers to appropriate staff members when necessary.
- Created spreadsheets and databases in order to track data related to operations or personnel matters.
- Greeted visitors at the front desk; provided information about the organization or directed them to appropriate personnel within the command.
- Reviewed emergency action messages, extracted relevant information from emergency orders and sent instructions to guide forces.
- Performed troubleshooting to determine issues with communications systems and maintain readiness.
Material Management Specialist
DOD Civil Service
Birmingham, AL
02.2023 - 05.2024
- Reviewed and updated inventory records in database to ensure accuracy.
- Developed and implemented processes for tracking materials, supplies, and equipment.
- Maintained accurate records of all incoming and outgoing items.
- Prepared reports on inventory activities and status updates for management review.
- Performed periodic physical inventories to verify actual stock against computer records.
- Investigated discrepancies between physical inventories and system counts.
- Participated in continuous improvement initiatives related to material management processes.
Education
Associate of Applied Science - Human Resources Management
Community College of The Air Force
Montgomery, AL04-2016
Skills
- Employee Relations
- Benefits Administration
- HR policies expertise
- Analytical Skills
- Deadline Management
- Database Administration
- Effective Communication
- Problem-Solving
- Skilled multi-tasker
- Tactful and diplomatic
Accomplishments
- Blue Line
- #4 in the world - DEERS Office
- Subject Matter Expert for all things Customer Service
Timeline
Material Management Specialist
DOD Civil Service
02.2023 - 05.2024
Human Resources Management NCOIC
United States Air National Guard
01.2016 - 08.2024
Command Support Staff Member
United States Air National Guard
08.2008 - 08.2024
Associate of Applied Science - Human Resources Management
Community College of The Air Force