Amanda Downs
Green River,WY
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Papa Murphy's Take And Bake Pizza
01.2010 - Current
- Cleaning all areas of store and making minor repairs if necessary, carrying out heavy cleaning tasks, stocking and maintaining cleaning supplies. Knowledge of cleaning supplies and Familiarity with safety data sheets.
- Ability to work independently.
- Am in charge of cleaning inside and outside of property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Handled weekly sales reports,
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Housekeeper
Quality Inn
06.2006 - 08.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Rock Springs High School
Rock Springs, WY05.2009
Skills
- Information Confidentiality
- Self Motivated and Attention to detail
- Thorough on Tasks
- Supply Chain Management
- Money Handling
- Monitor Equipment
- Order Supplies
- Greet Guests
- Sales and Marketing
- Product and Service Knowledge
- Health and Safety Regulations
- Quality Standards
- Training
- Customer Relationship Management
- Staff Supervision
- Directing Team Members
- Coordinate Events
- Recruiting and Interviewing
- Closing Oversight
- Employee Performance Evaluations
Timeline
Assistant Manager
Papa Murphy's Take And Bake Pizza
01.2010 - Current
Housekeeper
Quality Inn
06.2006 - 08.2006
High School Diploma -
Rock Springs High School