AMANDA DRAKE

• Promptly assessed our guest needs to always ensure proactive service.
• Checked on guest to verify there happiness and satisfaction with meals and suggest additional items to increase restaurant sales.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Contributed to team success by assisting co-workers during high-volume periods as needed and maintaining a friendly attitude.
• Checked guests' identification before serving alcoholic beverages.
• Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
• Welcomed guests with personable attitude and a smile, offering to bring beverage orders while reviewing menu options.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Provided attentive service, regularly checking in on guests to ensure their needs were met.

• Carry large trays or multiple plates of hot food to serve guests.
• Helped maintain inventory levels of critical equipment parts, reducing delays due to supply shortages or unavailability of resources.
• Maintaining cleanliness of the tables, utensils, and other equipment after the event; Ensuring compliance with the safety and sanitary regulations.
• Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
• Achieved timely project completion by coordinating efforts with other crew members and consistently meeting task deadlines.
• Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
• Worked in extreme weather conditions and hazardous areas to keep rigs operational.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
• Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

As a Front Desk Agent my job is to welcome the guest. Represent the brand collect and verify a method of payment and assign the correct room to each guest. While making the guest experience one to remember. As a Night auditor my job is to prepare, organize, secure, and maintain all confidential files and audit records and reconcile all daily accounting data, both manual and computerized. Correct any posting errors and assure the house is balanced.

• As a Front Desk Agent my job was to welcome the guest. Represent the brand collect and verify a method of payment and assign the correct room to each guest. While making the guest experience one to remember. As a Concierge my job was to maintain an up to date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests. Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

As a cashier my job was to ring each costumer up make sure pricing is correct and dispense correct change if needed. As a server my job was to deliver the correct order in timely manner to each guest. Ensuring all there needs where met by continually checking by to make sure they were not in need of anything more. Promoted store promotions and incentive programs to increase overall sales revenue. Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers. Identified and resolved discrepancies and errors in customer accounts. Prevented loss by vigilantly monitoring potential theft or fraud situations in store.

As a sales associate it was my job to sell the product and go the extra mile to drive sells. Remain knowledgeable on all the products we offered. As a cashier my job was to ring each costumer up make sure pricing is correct and dispense correct change if needed. Streamlining processes within the store''s operations by organizing merchandise layouts for easy access. Solved customer challenges by offering relevant products and services.