Amanda Drayer

• Provide training and guidance to 4 Team Leads
• Provides performance reviews for 4 Team Leads
• Retains and collects all team productivity
• Assist with requester meetings and reporting
• Created Excel and PowerPoint presentation materials to prepare for client meetings and demonstrations.
• Developed pivot tables and custom reports in Excel.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with requestors through client meetings.
• Prioritized initiatives to increase success rates of strategic projects.

• Processing medical record and billing request
• Time management skills by ensuring daily quotas are met and requests are processed within the 24-48-hour time frame
• Remain vigilant of incoming request and process according to what is being requested
• Communicate with Processing Manager with any alarming request
• Ensure any release of information requests were HIPAA Compliant
• Strong organizational and computer skills
• Maintained energy and enthusiasm in face-paced environment
• Utilize eCW, Ggastro, Citrix and Athena EHR systems to obtain medical records and billing

• Conduct research for new and current trends that can help the business in succeeding and to offer customer or client satisfaction
• Ensure happiness with my customers to gain lasting relationships with others to better serve them
• Time management skills for placing orders, collecting customer information, receiving payment, and processing orders in a timely manner
• Create Graphic designs to engage customers on social media
• Work with printers, multiple design software, and computers on daily basis
• Maintain open communication with customers and vendors to build trust
• Create and maintain excel spreadsheets to track material orders
• Document meeting minutes during customer and vendor meetings.

• Prepared patients for examinations by recording weight, vital signs, family history and
performing Snellen Chart

• Preformed EKG when needed

• Preformed general front desk duties including record keeping, filing, providing patients
with information regarding their treatment, and answering any questions

• Maintained clean, organized, and stocked exam rooms

• Answered phones and scheduled appointments

• Performed tasks of interpreting and transcribing dictation by an physician on
therapeutic, clinical course, and diagnosis

• Proofread transcripts for errors while maintaining attention to detail

• Participated in the Mentor Program to train and mentor new employees on hospital policies and procedures
• Efficiently maintained a high standard of care by multitasking patient cares and needs
• Answered and directed phone calls and call lights in a prompt manner
• Reported alarms and changes of rhythm to RN staff; document on logs and monitor strips per policy
• Reviewed patient information to determine normal and abnormal heart patterns
• Managed patient records verifying that all forms, paperwork lab work, and referrals were properly documented
• Processed and entered Physicians' orders for medication, lab-tests, nursing, dietary, medical equipment, and other medical related orders into the patient's electronic records.