Amanda Dressel
Waconia,MN
Summary
Dynamic professional with over 20 years of customer service experience, excelling at Squeaky Cow. Proven ability to enhance client satisfaction through exceptional communication and teamwork. Skilled in cake decorating and seafood management, achieving a 5% increase in cold case sales. Dependable and detail-oriented, committed to delivering high-quality results in fast-paced environments. I am also not new to cannabis but always willing to learn more!
Overview
11
11
years of professional experience
Work History
Food Truck
Squeaky Cow
Cologne, MN
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cosmetologist
Sport Clips and The Stylists
Sport Clips
11.2024 - 05.2026
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Executed various haircuts and grooming services tailored to client preferences.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Collaborated with team members to streamline appointment scheduling and increase efficiency.
- Demonstrated product knowledge by recommending suitable hair care products for clients' needs.
- Assisted in training new staff on salon procedures and customer engagement techniques.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Cut, wash and style hair
- I worked at The Stylists from 2006- Jan 2026
Bakery,cake Decorator,fish and Seafood Specialist
Mackenthuns Supermarket
Waconia, MN
05.2015 - 06.2024
- Decorated custom cakes according to customer specifications, ensuring high-quality presentation and taste.
- Assisted in preparing cake batter and frosting, maintaining cleanliness and organization in work area.
- Collaborated with team members to design seasonal displays, enhancing store aesthetics and customer experience.
- Trained new staff in cake decorating techniques, promoting consistency and quality across products.
- Developed new cake designs based on market trends, increasing variety offered to customers.
- Managed inventory of decorating supplies, ensuring availability while minimizing waste through efficient use of materials.
- Oversaw daily operations of the bakery section during peak hours, ensuring timely product delivery and service efficiency.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- I did the orders for all seafood frozen and fresh. Maintained dates and increased my cold case sales 5% in first month.
- I maintained all fresh meat in front case and assisted customers and weighed out products for them.
- I prepared meat and displayed fresh fish in a creative eye catching fashion in cases for sales.
Education
Cosmetology Degree -
Regency Beauty Academy
Saint Cloud, MNHigh School Diploma -
Hutchinson Highschool
Hutchinson, MN2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Exceptional customer service skills
- Over 20yrs customer service experience
Timeline
Cosmetologist
Sport Clips and The Stylists
11.2024 - 05.2026
Food Truck
Squeaky Cow
04.2024 - Current
Bakery,cake Decorator,fish and Seafood Specialist
Mackenthuns Supermarket
05.2015 - 06.2024
Cosmetology Degree -
Regency Beauty Academy
High School Diploma -
Hutchinson Highschool