Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Drewek

West Allis,Wisconsin

Summary

Professional administrative specialist with strong organizational and multitasking skills. Proven ability to support teams and streamline processes, ensuring smooth office operations. Reliable and adaptable, excels in communication, problem-solving, and prioritizing tasks to achieve results. Skilled in handling confidential information, managing schedules, and utilizing office software efficiently.

Overview

12
12
years of professional experience

Work History

Team Lead

The Original Cream Puff
West Allis, WI
07.2019 - 08.2019
  • Supervised team adherence to standards, enhancing service quality and customer satisfaction.
  • Monitored attendance, resolved issues, and maintained team morale during high-demand periods.
  • Handled product preparation, packaging, and ensured order accuracy, boosting delivery efficiency.
  • Delivered exceptional customer service, managing high volumes of baked goods transactions.
  • Led team to surpass satisfaction goals by implementing efficiency measures and optimizing processes.

TAX PREPARER II

Jackson-Hewitt
West Allis, WI
11.2018 - 04.2019
  • Prepared and filed over 200 tax returns, ensuring compliance with regulations.
  • Resolved client tax issues, enhancing customer satisfaction and trust.
  • Utilized tax software to streamline processes, improving accuracy and efficiency.
  • Collaborated with team to address complex tax scenarios, achieving timely resolutions.
  • Conducted thorough tax return analyses, ensuring accuracy and maximizing client deductions.
  • Streamlined processes, reducing preparation time while maintaining quality.
  • Delivered precise tax preparations for diverse clientele, consistently meeting tight deadlines.
  • Identified key areas for refund optimization, enhancing client satisfaction.
  • Meticulously reviewed complex financial documents, ensuring compliance with tax laws.
  • Implemented error-checking protocols, minimizing discrepancies in filings.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Offered clients recommendations to reduce tax liabilities.

LEAD SERVER

Baverian Bierhaus
Glendale, WI
08.2017 - 05.2018
  • Led server team to enhance guest satisfaction and streamline operations.
  • Ensured efficient table management, boosting customer satisfaction.
  • Utilized POS systems for precise cash handling and reconciliation.
  • Supervised servers to ensure prompt service and issue resolution.
  • Maintained menu and brewery knowledge to elevate guest experience.
  • Streamlined service processes, reducing table turnover time and increasing overall restaurant efficiency.
  • Consistently met and exceeded guest expectations.
  • Coordinated with kitchen staff and bartenders to ensure seamless service delivery.
  • Fostered a team-oriented environment, enhancing overall guest experience.

OFFICE MANAGER

Ricoh Americas Corporation
Milwaukee, WI
02.2008 - 10.2015
  • Managed office operations, enhancing efficiency and team collaboration through process improvements.
  • Fostered positive work environment, coordinating cross-departmental projects.
  • Managed office supplies, negotiated with vendors, resulting in cost savings.
  • Introduced digital document management system, significantly reducing paper waste.
  • Organized company events, boosting employee morale and team cohesion.
  • Maintained meticulous records, ensuring compliance with company policies.
  • Supervised office renovations, managing budget and timelines effectively.
  • Provided administrative support to executive team, enhancing overall efficiency.
  • Trained and mentored new hires, facilitating smooth onboarding process.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

LEAD CAPTIONING ASSISTANT

Captel Inc.
Milwaukee, WI
04.2007 - 10.2008
  • Led accurate live call captioning, enhancing client satisfaction.
  • Conducted call audits, coached staff, improved compliance.
  • Met FCC standards, ensured regulatory adherence.
  • Supported HR in onboarding, trained new hires effectively.

Education

High School Diploma -

West Allis Central High School
West Allis, WI
06.2003

Skills

  • Customer focus
  • Relationship building
  • Equipment maintenance
  • Attention to detail
  • Workplace safety
  • Complaint resolution
  • Operations management
  • Client communication
  • Teamwork and collaboration

Timeline

Team Lead

The Original Cream Puff
07.2019 - 08.2019

TAX PREPARER II

Jackson-Hewitt
11.2018 - 04.2019

LEAD SERVER

Baverian Bierhaus
08.2017 - 05.2018

OFFICE MANAGER

Ricoh Americas Corporation
02.2008 - 10.2015

LEAD CAPTIONING ASSISTANT

Captel Inc.
04.2007 - 10.2008

High School Diploma -

West Allis Central High School

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