Amanda Driskell
Sidney
Summary
Dynamic and results-driven professional with extensive experience at Applebee's, excelling in team member training and customer service. Proven ability to enhance satisfaction through effective communication and upselling strategies. Skilled in safe handling procedures and motivated by fostering strong relationships, leading to increased repeat business and operational efficiency.
Professional in hospitality industry, bringing extensive experience in training and developing waitstaff to excel in customer service. Known for fostering team collaboration and achieving high standards of service. Adaptable and reliable, with focus on effective communication and leadership.
Experienced with training waitstaff to deliver exceptional service and maintain high standards. Uses effective communication and leadership to mentor and develop team members. Track record of enhancing service quality and customer satisfaction through structured training programs.
Overview
16
16
years of professional experience
Work History
Waitress Trainer
Applebee's Neighborhood Grill & Bar
03.2024 - 05.2025
- Assisted in onboarding new waitstaff, providing training on service standards and customer interaction.
- Demonstrated proper food handling and safety procedures to ensure compliance with health regulations.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Housekeeper
Personal Housekeeping
12.2014 - 02.2024
- Established strong relationships with clients, addressing concerns promptly to foster loyalty and repeat business.
- Utilized eco-friendly cleaning products and methods, promoting sustainability within residential environments.
- Led initiatives to adopt new technologies for scheduling and tracking cleaning tasks, improving operational efficiency.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Head Server
The Bridge Restaurant
01.2012 - 12.2014
- Led team of servers to enhance customer service quality and dining experience.
- Trained new staff on menu knowledge and efficient service techniques.
- Coordinated daily operations, ensuring timely food delivery and accurate order processing.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented upselling strategies that increased overall sales revenue during peak hours.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Enhanced workflow efficiency by establishing best practices for table turnover and service timing.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Customer Service Desk Clerk
Studebaker Urbana Soft Water Service
01.2009 - 02.2011
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Streamlined ticketing system processes, improving response times and workflow efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved average call resolution time through efficient multitasking and resourcefulness in problemsolving.
- Reduced errors in data entry through diligent attention to detail and routine quality checks.
- Assisted customers with account management, ensuring accurate information and prompt resolution of concerns.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
Education
GED -
Sidney High School
Sidney, OHNo Degree - General Studies
Edison Community College
Piqua, OHSkills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Safe handling procedures
- Salesmanship
- Food allergy safety
- Team member training
- Training expertise
- Point of sale (POS) system operations
- Service standards
- Creative solution development
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Waitress Trainer
Applebee's Neighborhood Grill & Bar
03.2024 - 05.2025
Housekeeper
Personal Housekeeping
12.2014 - 02.2024
Head Server
The Bridge Restaurant
01.2012 - 12.2014
Customer Service Desk Clerk
Studebaker Urbana Soft Water Service
01.2009 - 02.2011
GED -
Sidney High School
No Degree - General Studies
Edison Community College
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