Summary
Overview
Work History
Education
Skills
Certification
Timeline
Assessments
Generic

Amanda Driver

Laurel,MT

Summary

Highly motivated and personable professional dedicated to delivering exceptional results. Outgoing and friendly, excels in collaborative environments and building positive relationships with colleagues and clients. Genuine passion for work, consistently strives to exceed expectations and contribute to team success.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Facility Manager

Argus Professional Storage Management
03.2021 - 08.2024
  • In my role, I effectively promoted the rentals of storage units and U-Haul equipment by managing telephone and in-person inquiries to ensure customers received necessary information. I maintained accurate records for over 400 accounts using a computer system and handled more than 60 calls and email inquiries daily.
  • I collected payments over the phone and in person, conducted daily inspections of over 500 units, and carried out limited retail sales while following cash management procedures. I prioritized resolving customer issues promptly and managed the office operations seven days a week, contacting tenants about various matters.
  • Additionally, I attached and removed 1 to 15 U-Haul trailers daily, monitored the facility's condition, reported and performed maintenance as needed, and ensured the office and grounds were clean and organized.

General Manager

Popeye's Restaurants
11.2020 - 12.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Breakfast Server/Breakfast Line-Cook/Housekeeping/Banquet Service

Hilton Garden Inn Hotel
01.2020 - 11.2020
  • During my shifts, I efficiently managed cash transactions and maintained a balanced cash drawer. I fostered a clean dining environment by bussing tables and conducting regular table checks to address guest needs promptly.
  • In a fast-paced setting, I handled 7 to 14 tables daily, prioritizing guest service by taking detailed food and drink orders and accurately entering them into the POS system. I communicated openly with teammates and kitchen staff, organized the production cooler, and prepared ingredients for service while strictly following food safety protocols.
  • I maintained cleanliness in the kitchen and common areas, sanitized workstations, and ensured a welcoming environment for guests. Additionally, I trained new hires, set up and dismantled tables for events, and enhanced guest experiences by offering beverages and circulating appetizers. I also ensured the event space was polished and secured the premises at the end of each shift.

Asst. Manager

Papa Murphys
08.2014 - 01.2020
  • In my previous role, I organized the store layout to enhance customer flow and product visibility, creating an inviting shopping experience. I conducted cash register audits at shift changes, balanced funds, and prepared cashier tills to ensure smooth transactions, along with managing daily bank deposits in compliance with financial protocols.
  • I accurately counted cash drawers and coordinated change orders for a team, maintaining detailed financial records. Customer service was a priority; I promptly addressed inquiries and resolved issues, fostering a welcoming environment for customers.
  • Effectively managing daily transactions allowed for a streamlined checkout experience for varying customer volumes. I enforced company policies, promoting a culture of accountability, which led to my promotion from Shift Supervisor to Assistant Store Manager.
  • In my new role, I oversaw restaurant operations, ensuring service quality and safety compliance. I trained staff, supported team performance, and actively recruited candidates, enhancing our workforce quality. I led training programs for new employees, preparing them to uphold brand standards and deliver excellent customer service.

Asst. Manager

Dominos Pizza
08.2008 - 08.2014
  • In my previous role, I created detailed inventory reports that improved stock management and implemented training programs for new team members, enhancing operational efficiency. I meticulously executed store opening and closing procedures, balanced cashier tills, and delivered daily bank deposits to ensure financial accuracy.
  • I managed cash flow through thorough reconciliations and coordinated change orders, addressing customer inquiries across multiple channels to enhance satisfaction. Overseeing more than 100 daily transactions, I maintained strict adherence to company policies, coordinated employee schedules, and provided mentorship to maintain team effectiveness.
  • Additionally, I focused on minimizing waste and developing revenue strategies, setting ambitious targets to boost team motivation. I recruited and hired top talent, implemented a mentoring program, and adapted staffing during peak periods, leveraging my expertise and customer service skills to resolve concerns and build loyalty.

Education

High School Diploma - Basic

American High School
Lansing, IL
2009

Skills

**Skills**

  • Exceptional customer service
  • Strong verbal and written communication
  • Leadership and management abilities
  • Excellent skills in time management
  • Proficient in Microsoft Office applications
  • Social media oversight

**Operations Knowledge**

  • Expertise in food safety regulations
  • Skilled in using POS systems
  • Inventory management
  • Budgeting and financial forecasting
  • Profit and loss oversight

Certification

  • ServSafe Manager, 12/01/20, 12/01/25
  • Registered ServSafe Proctor, 12/01/22, 12/01/25
  • ServSafe Food Handler, 05/01/22, 05/01/25
  • ServSafe Alcohol, 05/01/22, 05/01/25

Timeline

Facility Manager

Argus Professional Storage Management
03.2021 - 08.2024

General Manager

Popeye's Restaurants
11.2020 - 12.2021

Breakfast Server/Breakfast Line-Cook/Housekeeping/Banquet Service

Hilton Garden Inn Hotel
01.2020 - 11.2020

Asst. Manager

Papa Murphys
08.2014 - 01.2020

Asst. Manager

Dominos Pizza
08.2008 - 08.2014

High School Diploma - Basic

American High School

Assessments

  • Management & leadership skills: Impact & influence, 04/01/25, Highly Proficient
  • Work motivation, 04/01/25, Highly Proficient
  • Food safety, 04/01/25, ExpertFoodservicee fit: Back of house, 04/01/25, Highly Proficient
  • Work style: Reliability, 04/01/25, Highly Proficient
  • Retail customer service, 04/01/25, Proficient
  • Cleaner fit, 04/01/25, Expert
  • Customer focus & orientation, 04/01/25, Proficient
  • Supervisory skills: Motivating & assessing employees, 04/01/25, Proficient

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Amanda Driver