Amanda Drone
Athens,IL
Summary
To obtain full time employment in a stable work environment that allows for opportunities at advancement. I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. I strive to seek professional challenges that will allow me to utilize my interpersonal and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Director of Admissions and Marketing
The Bridge Care Suites
3089 Old Jacksonville Road
10.2020 - Current
- Guided and supported facility owners, management, and outside company in relationship development to establish site for new trial drug program.
- Advise facility staff on prospective admissions and strategies for meeting needs, care goals, and potential barriers in care.
- Contributed to overall patient and facility success by actively participating in cross-functional initiatives aimed at improving guest experience, facility offerings, and maintaining strong collaborating relationships with outside facilities and resource groups.
- Streamlined the admissions process for efficiency, resulting in faster response times on referral acceptance, authorization initiation, hospital notification, and facility preparation.
Clinical Nurse Liaison
Lewis Memorial Christian Village
3400 West Washington
10.2011 - 10.2020
- Improved patient outcomes by developing and implementing individualized care plans in collaboration with the interdisciplinary team.
- Enhanced communication between healthcare providers, patients, and families by serving as a liaison to ensure accurate information exchange.
- Streamlined care coordination by facilitating timely admissions and discharges for patients transitioning between facilities.
- Promoted patient safety and satisfaction through comprehensive assessments, identifying potential barriers to successful transitions.
- Collaborated with physicians and case managers to determine optimal care settings for each patient based on clinical needs and insurance coverage.
- Increased referral volumes by building strong relationships with community partners, including hospitals, skilled nursing facilities, and home health agencies.
- Educated patients and families on available resources, ensuring informed decision-making during the transition process.
- MDS Coordinator-MDS Assessments, Careplan meetings, ICD-10 coding, Insurance Authorizations, Nursing Documentation Education, and Staff Coding Education.
- Floor Nurse-Medication Administration, Wound Cares, Patient Assessment, Physician Notification, Documentation, and Team Leadership.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Developed strong working relationships with insurance providers to ensure seamless coverage during care transitions for patients.
- Advocated for patients'' preferences while collaborating with treatment teams when determining appropriate levels of continued care.
- Facilitated smooth handoffs between healthcare providers by coordinating transfer of medical records, equipment needs, and other pertinent information during transitions of care.
- Supported organizational goals by participating in community outreach events aimed at raising awareness of facility offerings and expertise among potential referral sources.
- Provided leadership in quality improvement initiatives focused on enhancing the patient experience throughout their care journey.
- Assisted in the development of marketing strategies to promote facility services within the local healthcare community.
Education
Licensed Practical Nurse -
Capitol Area School of Practical Nursing
Springfield, Illinois2006
GED -
Lawrence Adult
Springfield, Illinois 2001
Skills
- Attention to Detail
- Marketing Strategy
- Creative Thinking
- Data Analysis
- Cross-functional Teamwork
- Community Outreach
- Time Management
- Strategic Planning
- Project Management
- Empathy and Compassion
- Relationship Building
- Event Planning
- Customer Service
- Admissions Management
- Admissions Oversight
- Planning and Coordination
- Collaborative Problem Solving
- Organizational Skills
- Team Leadership
- Ethical Conduct
Timeline
Director of Admissions and Marketing
The Bridge Care Suites
10.2020 - Current
Clinical Nurse Liaison
Lewis Memorial Christian Village
10.2011 - 10.2020
Licensed Practical Nurse -
Capitol Area School of Practical Nursing
GED -
Lawrence Adult