Amanda Drone
Athens,IL
Summary
To obtain full time employment in a stable work environment that allows for opportunities at advancement. I am an organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. I strive to seek professional challenges that will allow me to utilize my interpersonal and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Director of Admissions and Marketing
The Bridge Care Suites
10.2020 - Current
- Guided and supported facility owners, management, and outside company in relationship development to establish site for new trial drug program.
- Advise facility staff on prospective admissions and strategies for meeting needs, care goals, and potential barriers in care.
- Contributed to overall patient and facility success by actively participating in cross-functional initiatives aimed at improving guest experience, facility offerings, and maintaining strong collaborating relationships with outside facilities and resource groups.
- Streamlined the admissions process for efficiency, resulting in faster response times on referral acceptance, authorization initiation, hospital notification, and facility preparation.
Clinical Nurse Liaison
Lewis Memorial Christian Village
10.2011 - 10.2020
- Improved patient outcomes by developing and implementing individualized care plans in collaboration with the interdisciplinary team.
- Enhanced communication between healthcare providers, patients, and families by serving as a liaison to ensure accurate information exchange.
- Streamlined care coordination by facilitating timely admissions and discharges for patients transitioning between facilities.
- Promoted patient safety and satisfaction through comprehensive assessments, identifying potential barriers to successful transitions.
- Collaborated with physicians and case managers to determine optimal care settings for each patient based on clinical needs and insurance coverage.
- Increased referral volumes by building strong relationships with community partners, including hospitals, skilled nursing facilities, and home health agencies.
- Educated patients and families on available resources, ensuring informed decision-making during the transition process.
- MDS Coordinator-MDS Assessments, Careplan meetings, ICD-10 coding, Insurance Authorizations, Nursing Documentation Education, and Staff Coding Education.
- Floor Nurse-Medication Administration, Wound Cares, Patient Assessment, Physician Notification, Documentation, and Team Leadership.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Recorded details regarding therapies to keep patient charts updated.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Developed strong working relationships with insurance providers to ensure seamless coverage during care transitions for patients.
- Advocated for patients'' preferences while collaborating with treatment teams when determining appropriate levels of continued care.
- Facilitated smooth handoffs between healthcare providers by coordinating transfer of medical records, equipment needs, and other pertinent information during transitions of care.
- Supported organizational goals by participating in community outreach events aimed at raising awareness of facility offerings and expertise among potential referral sources.
- Provided leadership in quality improvement initiatives focused on enhancing the patient experience throughout their care journey.
- Assisted in the development of marketing strategies to promote facility services within the local healthcare community.
Education
Licensed Practical Nurse -
Capitol Area School of Practical Nursing
Springfield, Illinois2006
GED -
Lawrence Adult
Springfield, Illinois 2001
Skills
- Attention to Detail
- Marketing Strategy
- Creative Thinking
- Data Analysis
- Cross-functional Teamwork
- Community Outreach
- Time Management
- Strategic Planning
- Project Management
- Empathy and Compassion
- Relationship Building
- Event Planning
- Customer Service
- Admissions Management
- Admissions Oversight
- Planning and Coordination
- Collaborative Problem Solving
- Organizational Skills
- Team Leadership
- Ethical Conduct
Timeline
Director of Admissions and Marketing
The Bridge Care Suites
10.2020 - Current
Clinical Nurse Liaison
Lewis Memorial Christian Village
10.2011 - 10.2020
Licensed Practical Nurse -
Capitol Area School of Practical Nursing
GED -
Lawrence Adult
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