AMANDA DRUMMONDS

I have been at Mercy for 9 years and I have been tought so much from the leaders that I have had. With everything that I have learned one of the things I try to do is help other coworkers operate at their best potential. If this means it is to obtain their individual goals as well as the goals for the company. I am well organized and adhere to time management. I am very good at multi-tasking but still maintaining accuracy. I know how to utilize a multiple line phone system with incoming and outgoing calls. I help patients troubleshoot their billing and insurance issues on a daily basis. I review and confirm that patient information is be updated properly. I help my office manager with insurance denials for 2 different speciality offices, and much more.

• Sharron Wood, Office coordinator, Mercy, 314-728-1032, sharon.wood3@mercy.net, I trained Sharron at Mercy McAuley Clinic. We worked together for 2 years before I was transferred to a different office. She and I still help each other out to provide the best patient care we can.
• Jaime Hopkins, Medical Receptionist II, Mercy, 619-379-9672, jaime.hasley-hopkins@mercy.net, I trained Jaime when she first came to Mercy. I have worked with her for almost 3 years as a medical receptionist at Mercy Primary care.