Amanda Dos Santos

Verified, updated, and entered patient information into the system.

• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Compiled and coded patient information or data in appropriate computer system.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Organized patient charts prior to each appointment in order to save time during check-in process.
• Gathered medical information, dental health history and vitals from patients.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Monitored office supplies inventory and placed orders when necessary.
• Processed referrals to specialists when required by the dentist.
• Communicated with patients with compassion while keeping medical information private.
• Ensured that all HIPAA regulations were followed while handling confidential patient information.
• Maintained master calendar and scheduled new appointments based on provider availability.
• Performed bookkeeping duties, preparing and sending financial statements or bills.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Responded to inquiries from patients regarding their accounts or dental services offered.
• Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
• Managed front desk operations including scheduling appointments, collecting payments.
• Provided support with front office duties such as photocopying documents or scanning files.

• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Conducted transactions, confirming patient information, and processing according to standard protocol.
• Assisted with check-in and check-out process by verifying identification and collecting payment information.
• Maintained cleanliness of front lobby area.
• Built relationships with long-term clients through individualized and outstanding customer service.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Facilitated workflow by drafting, forwarding and copying important documents and paperwork.
• Transmitted information or documents to customers through email, mailings or facsimile machine.

Member of the safety team and appointed secretary in the past

• Took special orders in person and over telephone, generating additional revenue every month.
• Collected deposits or payments and arranged for billing.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Recognized for outstanding customer service
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.

• Temporary job at the Massasoit community college to assist in the text book annex and cashier for the college store
• Opening and closing with manager on duty
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Processed sales transactions accurately and efficiently at the cash register.
• Ensured the cleanliness and tidiness of the store.
• Utilized computer systems for order entry, tracking, invoicing and other related tasks.
• Addressed customer questions and concerns regarding products and services.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Assisted with loading and unloading deliveries from vendors.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Answered telephone to give callers store information and look up order details.

• Responsible for set up and decorating for special events
• Restaurant personal shopper for office supplies, event produce, and assorted needs
• Attended to artwork needs of the restaurants advertisement and displays
• Plans for host in training
• Maintained clerical correspondence via email and phone.
• Organized personal and professional calendars with reminders for upcoming meetings and events.
• Completed basic administrative work and managed household accounts.
• Greeted visitors in a professional manner and provided assistance with inquiries.
• Provided assistance communicating, typing correspondence or obtaining information.
• Scanned physical documents and uploaded to encrypted databases for digital maintenance.
• Performed various clerical tasks and organized office areas to promote productivity.
• Assisted with special projects as needed by researching topics, organizing data, summarizing findings.

• Certified for onsite training for dementia
• Full time position as a dietary aide and dining services team member
• Assisting the head chef with meal prep, ordering supplies, organizing trays, set up and cleaning up dining room.
• Knowing the allergies and special diets for each resident
• Responsible for attending to meal times promptly and safe.
• Set up trays and food service carts to deliver food to residents.
• Operated kitchen equipment safely and efficiently.
• Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
• Monitored food temperatures to ensure safety and quality standards were met.
• Assisted patients with special needs to eat meals, providing kindness and patience.
• Monitored expiration dates on products and disposed of any spoiled or expired foods.
• Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
• Observed special diets prescribed by physicians or nutritionists.
• Served food and beverage items to residents, meeting therapeutic diets.
• Ensured that all food was prepared according to established health standards.
• Engaged with residents to provide positive and enriching experiences.
• Worked closely with dietitians to ensure proper nutrition for each resident and patient.
• Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
• Followed dietary procedures in accordance with established policies.
• Delivered meals to residents and patients in their rooms when requested.
• Set tables before patients arrived to maintain meal plan productivity.
• Directed patrons to restrooms and other amenities within facility.
• Stocked food and other supplies for main kitchen and units.
• Prepared workstations with ingredients and tools to increase efficiency.
• Made meals in accordance with company standards and requirements.
• Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.

• Responsible for scheduling clients massage sessions
• Opening and closing studio and responsible for studio upkeep
• Assistant to manager with meeting set up and activities with staff
• Responsible for selling memberships and gift cards for business
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Processed payments from customers using a variety of payment methods.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Updated customer information in databases regularly to ensure accuracy of records..
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Assisted with scheduling appointments for clients and visitors.

• fast-paced work environment in production room
• Hanging and sorting clothes, floor maintenance, cashier, jewelry counter and knowledge vintage goods background
• Manager in training and key holder
• Worked with 120 non-profit companies and recycling for all over the world
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Assisted customers with their queries or concerns in a timely manner.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership support during periods of peak activity or high demand from customers.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.