Amanda Duarte
Little Rock,AR
Summary
Dynamic bilingual professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. I am eager to expand my knowledge and skills, and I am committed to continuous growth and development.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Administrative Office of the Courts
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintaining inventory of office supplies and placed orders.
- Enhancing office environment, organizing spaces for better workflow and employee comfort.
- Manage the filing system, entered data and completed other clerical tasks.
- Open and properly distribute incoming mail to promote quicker response to client inquiries.
- Manage all payments directed to the Administrative Office of Courts.
- Post payments in Check Master Log and keeping an updated record of all entries.
- In charge of keeping detailed, updated record for all inventory items in the court.
- Scheduling vehicle reservations.
- Managing multiple calendars.
- Special Assignments
- Vehicle maintenance
- Mailing,faxing, copying
- Providing information about upcoming events to public and attorneys.
- Managing all travel reimbursements for employees.
- Managing mileage reimbursements.
- Managing payments for Court Reporters, Interpreters, AOC Employees, Trial Court Administrators, Judges.
- Directing all visitors to the proper location.
- Other duties as assigned.
Access Coordinator
UAMS Family Medical Center
10.2022 - 08.2024
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Enhanced patient satisfaction with efficient scheduling of appointments and followups.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Check out
- Faxing referrals
- Providing physical help to bring customers inside clinic.
- Giving directors of the building and campus.
- Scheduled same day X-Ray appointments
- Scheduled follow up appointments and provided after visit summary.
- Providing information about any programs available for them.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Front Desk Receptionist
Imprenta Printing & Signs
01.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Faxing,printing, laminating.
- Provided quotes and information about our services.
- Faxing, printing, scanning, laminating
- Marketing and advising
- Designed Business cards and Banners.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Hall STEAM Magnet Highschool
6700 H St, Little Rock, AR 7220505-2017
Skills
- Office administration
- Customer service
- File organization
- Microsoft outlook
- Scheduling
- Documentation and recordkeeping
- Mail handling
- Organization skills
- Basic accounting
- Front desk operations
- Phone etiquette
- Office supply inventory control
- Positive and professional
- Call answering and routing
- Fluent bilingual communication
- Basic Computer skills (word, excel)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Administrative Office of the Courts
09.2024 - Current
Access Coordinator
UAMS Family Medical Center
10.2022 - 08.2024
Front Desk Receptionist
Imprenta Printing & Signs
01.2022 - 11.2022
High School Diploma -
Hall STEAM Magnet Highschool