Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda DuBose

Crossett,Arkansas

Summary

Objective: To obtain employment with an organization where I can be beneficial in utilizing my skills to further a company/organization. Professional Summary: Highly organized and meticulous with experience in office settings, maintaining files, greeting visitors and re-stocking supplies. Good communicator and planner with strong judgment and critical thinking abilities skills: Prioritizing Calls, Excellent Time Management, Customer Relations, Fast Learner, Data Entry, Maintaining Call Metrics, Safety Conscious, Dispatching Field Personnel, Excellent Sense of Direction.

Overview

10
10
years of professional experience

Work History

Credit Card Customer Service Representative

Us Bank
01.2023 - Current
  • Resolved customer inquiries regarding credit card transactions and account management.
  • Assisted customers with card activation, limits, and rewards inquiries.
  • Provided accurate information on billing cycles, fees, and payment options.
  • Handled escalated issues to ensure timely and satisfactory resolutions.
  • Implemented process improvements that enhanced overall customer satisfaction ratings.
  • Analyzed customer feedback to identify trends and recommend actionable solutions.
  • Received inbound customer calls related to credit and accounts receivable.
  • Enabled smooth transitions for customers switching between different credit card options by guiding them through the process stepbystep.
  • Supported customers with invoices, statements and other basic questions.

Teller

Timberline Credit Union
04.2021 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Stocked supplies for customers and personal teller station.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Educated customers on use of banking website and mobile apps.

Assistant Store Manager

Sharpe's Clothing
09.2019 - 09.2020
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained organized, presentable merchandise to drive continuous sales

Dispatcher

Crossett Police Department
10.2015 - 08.2019
  • Read system maps and caller information, and documented all details in the system
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Relayed the latest information to first responders via electronic means, telephone calls, and radio responses
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Maintained updated and detailed records of calls in physical and electronic database
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status
  • Reduced risks and emergency response issues by observing public safety field units
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Maintained accurate stock records and schedules
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

Education

undefined

UAM College

undefined

Crossett High School

Skills

  • Stocking and replenishing
  • Able to persuade others effectively
  • Communication skills
  • Problem-solving skills
  • Multi-tasking strength
  • Cash handling / Register operations
  • Prioritizing calls
  • Excellent time management
  • Data Entry
  • Safety cautious
  • Dispatching field personal
  • Excellent sense of direction

References

Mary Felkins - 870-853-7016

Madison Person - 870-415-9616

Josh Patton - 870-500-3193

Timeline

Credit Card Customer Service Representative

Us Bank
01.2023 - Current

Teller

Timberline Credit Union
04.2021 - Current

Assistant Store Manager

Sharpe's Clothing
09.2019 - 09.2020

Dispatcher

Crossett Police Department
10.2015 - 08.2019

undefined

UAM College

undefined

Crossett High School

Similar Profiles

CREATE PROFILE