Amanda Dudziak
Program Manager - Learning and Development
Conifer,CO
Summary
Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO) with over 10 years of experience in Learning & Development and Project/Program Management in healthcare and financial services. Skilled in designing and implementing data-driven L&D programs that drive compliance, leadership development, behavioral and interpersonal skills, upskilling, and organizational capability building. Demonstrated success in stakeholder engagement and building cross-functional teams, leveraging KPI-driven dashboards and analytics to ensure continuous improvement and measurable results.
Overview
15
15
years of professional experience
5
5
Certification
Work History
Learning & Development Program Manager
Invision Sally Jobe/ Radiology Imaging Associates
Englewood, CO
07.2023 - Current
- Designed and led the execution of a comprehensive enterprise learning strategy, leveraging clear communication and cross‑functional collaboration to align L&D programs with strategic talent priorities, resulting in a 12% increase in leadership readiness and a 10% improvement in internal mobility.
- Chaired a cross-functional L&D council with HR, Clinical Ops, Finance, and Quality leaders, using negotiation and influence to prioritize training initiatives, streamline investments, and reduce duplicative content—boosting stakeholder satisfaction by 25%.
- Created a Kirkpatrick-aligned evaluation framework and executive dashboards, applying analytical thinking and persuasive presentation skills to influence resource allocation decisions each quarter.
- Developed 13 role-specific modules and a manager enablement program, utilizing creative problem-solving and adaptability to deliver a 15% gain in competencies and an 18% improvement in team performance ratings.
- Launched a structured leadership cohort, integrating coaching, 360-degree feedback, and succession planning, demonstrating emotional intelligence and empathy to drive a 19% rise in promotion readiness and a 10% reduction in attrition.
- Spearheaded continuous improvement of learning materials through agile sprints and facilitative leadership, shortening content update cycles and enhancing stakeholder-driven revisions.
- Oversaw LMS administration (Healthicity, Litmos, UKG, Workday) and developed 40+ self-paced learning assets, increasing learner engagement and self-directed participation through strategic content delivery.
- Led the enterprise-wide onboarding redesign, using change management principles and stakeholder empathy to enhance integration and accelerate time-to-productivity, improving new hire retention.
- Designed and delivered specialized training on clinical workflows for radiology technologists, leveraging process mapping and hands-on simulations to standardize imaging protocols and boost procedural accuracy.
- Acted as an internal consultant to senior leaders, conducting skill gap analyses, facilitating post-training reviews, and embedding continuous learning into workflows through persuasive communication and coaching.
Learning & Development Specialist
Radiology Imaging Associates / Invision Sally Jobe
Englewood, CO
04.2022 - 06.2023
- Revamped onboarding curriculum for patient access call center new hires, utilizing stakeholder collaboration and empathy to reduce time-to-productivity by 17% and increase retention by 23% within six months.
- Led cross-functional teams to develop patient scheduling training, applying critical thinking and negotiation to drive a 22% increase in patient satisfaction and a 20% reduction in call times.
- Applied adult learning theory, ADDIE framework, and strong facilitation skills to design blended workshops and e-learning modules, achieving a 12% uplift in knowledge retention versus prior methods.
- Conducted needs assessments and gap analyses with emotional intelligence, then delivered targeted interventions to address skill gaps and optimize team performance.
- Partnered with subject matter experts to create customized learning paths, driving increased engagement and proficiency in targeted areas.
Learning & Development Specialist
Ally Financial
Lewisville, remote
08.2020 - 02.2022
- Facilitated live and virtual training sessions for customer service and collections teams using Cornerstone LMS, applying adult learning theory, clear communication, and adaptability to accommodate diverse learning preferences.
- Redesigned training curriculum in Articulate Storyline 360, embedding scenario-based simulations and role-play, and leveraging creative instructional design to boost first-call resolution rates by 23%.
- Partnered with subject matter experts and team leads to develop personalized learning pathways in Cornerstone and Articulate, utilizing relationship-building and persuasive influence to align training with agent skill levels and career objectives.
- Integrated performance analytics using Excel and Tableau into training assessments, collaborating with operations to establish KPI dashboards that improved call quality and average handle time.
- Orchestrated new hire onboarding and mentorship programs, providing real-time feedback, coaching, and emotional intelligence to accelerate time-to-proficiency and support continuous development.
- Championed learner-centric programs with microlearning modules, video scenarios, and knowledge checks, enhancing engagement and driving key business outcomes.
- Presented data-driven learning roadmaps and ROI analyses to senior leaders, securing executive sponsorship and resources for expanded training initiatives.
- Developed a QA training curriculum with PowerPoint and Articulate modules, standardizing call quality protocols and reducing compliance errors by 18% within six months
Clinical Director
Goldreich Orthodontics
Plano, TX
11.2010 - 08.2020
- Led clinical staff development and performance management, applying behavioral assessments (DISC, Myers-Briggs, Five Dysfunctions) and data-driven coaching to elevate team competencies and service quality.
- Collaborated with external consultants to streamline clinical workflows and implement Lean process improvements, reducing patient throughput time and optimizing resource utilization.
- Designed and delivered standardized training programs for orthodontic assistants and clinical staff, leveraging SOP development and hands-on simulations to ensure compliance with federal and state regulations.
- Managed the recruitment, onboarding, and continuous learning pathways for new clinical hires using Learning Management System tools, enhancing staff readiness and retention through structured development plans.
- Developed and maintained clinical SOPs, compliance scorecards, and patient satisfaction protocols, integrating feedback loops and performance metrics to drive continuous process refinement.
- Oversaw vendor partnerships for practice operations and coordinated case assignments and chair-side scheduling, utilizing process mapping and collaboration skills to improve operational efficiency and patient care.
Education
Bachelor of Arts - Human Resource Management
Columbia Southern University
Certificate of Organizational Leadership -
Harvard Business School
Skills
- Learning & Development Strategy - Project & Program Management - Process Improvement (Lean Six Sigma)
- Talent Management & Succession Planning - Employee Onboarding & Change Management
- Leadership Development & Executive Coaching - Regulatory & Compliance Training
- Cross‑Functional Stakeholder Engagement - Agile Methodology - Data Analytics & Reporting (Excel, Tableau)
- Personality & Behavioral Assessment (DISC, Myers-Briggs, Team Dysfunctions)
- Generative AI & Learning Automation: Personalize microlearning pathways, deploy AI-powered chatbots for real-time learner support
Certification
- Scrum Master Certified, Scrum Alliance
- Scrum Product Owner Certified, Scrum Alliance
- Adult Learning Theory, Association for Talent Development (ATD)
- E-Learning Instructional Design, Association for Talent Development (ATD)
- Agentic AI and AI Agents for Leaders Specialization, Coursera & Vanderbilt University
- Lean Six Sigma Green Belt, In Progress
- Certified Associate Project Manager (CAPM), In Progress
TECHNICAL SKILLS & TOOLS
- Office Productivity & Collaboration: MS Office Suite (Excel, Word, PowerPoint, OneNote, Forms, Sway, Teams, Copilot), Google Workspace (Docs, Sheets, Slides, Drive, Forms), SharePoint
- Learning & Development & Content Tools: Articulate Storyline 360, SCORM, LMS Administration (Healthicity, Litmos, UKG, Cornerstone), Scribe, People Element, Adobe Acrobat Pro, Prezi, Visme
- Project & Agile Management: Confluence, Microsoft Project, Smartsheet, MS Teams, Miro; Agile frameworks (Scrum)
- Data Analytics & Reporting: Excel, Tableau, SurveyMonkey
- Process Improvement: Lean Six Sigma
- People Operations & HR Tech: Workday
- Generative AI & Automation: OpenAI API, Google AI Studio
Timeline
Learning & Development Program Manager
Invision Sally Jobe/ Radiology Imaging Associates
07.2023 - Current
Learning & Development Specialist
Radiology Imaging Associates / Invision Sally Jobe
04.2022 - 06.2023
Learning & Development Specialist
Ally Financial
08.2020 - 02.2022
Clinical Director
Goldreich Orthodontics
11.2010 - 08.2020
Bachelor of Arts - Human Resource Management
Columbia Southern University
Certificate of Organizational Leadership -
Harvard Business School
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