Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Amanda Duell

Palm Bay

Summary

Motivated and reliable Billing Specialist with 9+ years of experience in bookkeeping and finance. Expert in computer applications. Highly organized, and professional time management skills. Efficient billing and posting clerk with background in managing accurate and timely billing processes, including invoices and account statements. Possess strong organizational skills and adept at data analysis to ensure billing accuracy, leading to improved customer satisfaction. Proven track record in streamlining procedures for more efficient workflow and reducing discrepancies in financial postings.

Overview

11
11
years of professional experience

Work History

Billing Specialist

Christian care ministry
08.2022 - Current
  • Communicated effectively with members, quickly resolving any payment issues, or disputes.
  • Assisted with member requests and payment information.
  • Troubleshoot members' records with an SLA of 99%.
  • Accurately ensures that member records and billing information are set up correctly, with nominal errors.
  • Worked with different computer systems in updating customer information.
  • Troubleshooting issues with different systems.
  • Reconciling billing information.
  • Check the first month's payment submissions, and troubleshoot problems.
  • Review the data in the billing report for accuracy, and update it when needed.
  • Run billing information for monthly billing.
  • Investigated incorrect billings and processed refunds as necessary.

Billing Representative

Christian care ministry
08.2017 - 08.2022
  • Worked with different computer systems in updating customer information
  • Troubleshooting issues with different systems
  • Reconciling billing information
  • Check the first month's payment submissions, and troubleshoot problems.
  • Review the data in the billing report for accuracy, and update it when needed.
  • Run billing information for monthly billing
  • Processed invoice payments and recorded information in account database.

Customer Service

Percepta
02.2017 - 07.2017
  • Worked with different computer systems in updating customer information
  • Troubleshooting issues with different systems
  • Reconciling billing information
  • Check the first month's payment submissions, and troubleshoot problems.
  • Review the data in the billing report for accuracy, and update it when needed.
  • Run billing information for monthly billing

Sales/Bookkeeping

David lewis and associates
05.2016 - 02.2017
  • Received customer calls and helped troubleshoot problems
  • Updated emails into excel databases
  • Organized the customer’s information in a folder
  • Made outbound calls for information about products
  • Created spreadsheets for scheduling

Sales/customer service Representative

Eastern first aid
06.2014 - 05.2016
  • Received customer calls and helped troubleshoot problems.
  • Updated emails into Excel databases.
  • Made outbound calls for information about products.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Bachelors in Accounting -

Florida Institute of Technology
08-2023

Associates in Arts -

Eastern Florida State University
07-2021

High School Diploma -

Melbourne High School
05.2014

Skills

  • Proficiency in computer application skills
  • Microsoft Excel
  • Data analysis
  • Attention to detail
  • Records organization and review
  • Data research
  • Efficiency in data analysis and critical thinking
  • Creativity
  • Ability to research and solve problems with diverse variables
  • Time management
  • Bookkeeping
  • Great at troubleshooting

Activities

  • Team player who works well with groups as well as alone, with little to no supervision
  • Volunteer every couple months for SPCA of Brevard where I help with cleaning the animal rooms or organizing and stocking items in the thrift store
  • Certifications in many computer application systems including a Masters in Excel certification and I have obtained my Lean Six Sigma Yellow Belt with process improvement
  • Finished Bachelors degree with honors in Accounting
  • Help with taxes and financial documenting for family business

Timeline

Billing Specialist

Christian care ministry
08.2022 - Current

Billing Representative

Christian care ministry
08.2017 - 08.2022

Customer Service

Percepta
02.2017 - 07.2017

Sales/Bookkeeping

David lewis and associates
05.2016 - 02.2017

Sales/customer service Representative

Eastern first aid
06.2014 - 05.2016

Bachelors in Accounting -

Florida Institute of Technology

Associates in Arts -

Eastern Florida State University

High School Diploma -

Melbourne High School
Amanda Duell